Cancelling Your Travel Insurance

Yes. If you cancel your policy within a cooling-off period of 21 days after you purchase your policy, you will be given a full refund of the premium you paid, provided you haven’t started your journey, have not made a claim or intend on making a claim. If you cancel after the cooling-off period, a proportion of the premium for the unexpired period of cover will be refunded.

Simply call us on 1300 792 001 or email [email protected] and we’ll help you.

Yes, all Budget Direct Travel Insurance policies have a cooling-off period that starts the moment you buy your policy and lasts for 21 days.

If you change your mind within that time, you can cancel your policy and – as long as your trip has not started and you have not made a claim – get your money back.

If you cancel your Budget Direct Travel Insurance policy within the cooling-off period of 21 days of buying it,you’ll receive a full refund of your premium payment, as long as:

• Your trip has not commenced, and/or
• You have not made a claim or do not want to make a claim.

If you cancel after the cooling-off period, we will refund a proportion of the premium. Once you have started your journey, you are no longer entitled to a refund.

Yes, the reason you’re cancelling your Budget Direct cover makes no difference.

Yes, we will ask you questions and your answers will help us decide whether to insure you and on what terms. Each question we ask you is important.

You have a legal duty under the Insurance Contracts Act to take ‘reasonable care not to make a misrepresentation’ to us. This means you must answer all our questions fully, accurately, and honestly.

If you’ve made a misrepresentation to us, we may cancel your contract or reduce the amount we will pay you if you make a claim, or both. If your misrepresentation is fraudulent, we may refuse to pay a claim and treat the contract as if it never existed.