Can travel insurance be cancelled?

Yes – you can cancel your Budget Direct travel insurance policy, without notice, at any time.

How do I cancel my travel insurance?

Simply call Budget Direct on 1800 444 424 and we’ll help you.

Is there a cooling-off period for travel insurance?

Yes – all Budget Direct travel insurance policies have a cooling-off period that starts the moment you buy your policy and lasts for 14 days.

If you change your mind within that time, you can cancel your policy and – as long as your trip has not started and you have not made a claim – get your money back.

Can I cancel my policy and get a refund?

If you cancel your Budget Direct policy within 14 days of buying it – the cooling-off period – you’ll receive a full refund of your premium payment, as long as:

  • your trip has not commenced, and/or
  • you have not made a claim.

If you cancel after the cooling-off period, your payment will not be refunded.

Do I have to pay a fee to cancel my policy?

No – you do not have to pay a fee to cancel a Budget Direct travel insurance policy.

Can travel insurance be cancelled for any reason?

Yes – the reason you’re cancelling your Budget Direct cover makes no difference.

Can my policy be cancelled if I make a misrepresentation when answering the insurers questions?

Yes – We will ask you questions and your answers will help us decide whether to insure you, and on what terms. Each question we ask you is important.

You have a legal duty under the Insurance Contracts Act to take ‘reasonable care not to make a misrepresentation’ to us. This means you must answer all our questions fully, accurately, and honestly.

If you fail in your duty, we may cancel your policy. Or we may reduce the amount we pay you if you make a claim. Or we may do both of those things.

If your failure is fraudulent, we may refuse to pay a claim. And we may treat the policy as if it never existed.

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