How people with disabilities and language barriers can contact us by phone; and information about the accessibility of our website.
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Support services

Help is available. We’ve collated a list of professional organisations who offer support beyond insurance.
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COVID-19 response

Customers doing it tough due to COVID-19 can contact us to find out whether they’re eligible for financial relief.
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Financial hardship support

If you’re having trouble meeting your financial obligations to us (excluding premium payments), you can ask us for financial hardship support.
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Domestic and Family Violence Policy

Our Domestic and Family Violence Policy supports customers by protecting their privacy and offering timely, targeted support.
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Contact us

Assistance starts with a conversation. We encourage customers who need help to contact us.
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