Customer Assistance - Budget Direct

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Car Insurance

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Car insurance reviews

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Car insurance FAQs

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Car Insurance

15 %^{^} off

On your first year’s premium for a new policy purchased online

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^Conditions Apply

Car Insurance

Comprehensive Car Insurance

Third Party Car Insurance
Home Insurance

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Compare home insurance savings

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Home insurance reviews

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Replacement cost calculators

Estimate your home replacement costs.

Home insurance FAQs

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Home Insurance

30 %^{^} off

Home & Contents Combined

On your first year’s premium for a new policy purchased online (15% combined + 15% online)

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^Conditions Apply

Home Insurance

Home & Contents Insurance

Home Building Insurance

Contents Insurance

Landlord Insurance

Renters Insurance
Travel Insurance

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Lodge a claim with us.

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Overseas emergency assistance

What to do and who to call in an emergency.

Travel Insurance FAQs

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Travel Insurance

15 %^{^} off

Policies purchased online

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^Conditions Apply

Travel Insurance

Comprehensive Travel Insurance

Essential Travel Insurance

Basic Travel Insurance

Annual Multi-trip Insurance

Domestic Travel Insurance

COVID 19
Pet Insurance

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Find out how to lodge a claim.

Pet insurance FAQs

Get answers to common questions.

How well do you know your

Take the quiz to discover how your pet's habits, behaviours and environment can impact their lifelong health.

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Pet Insurance

15 %^{^} off

On your first year’s premium for a new policy purchased online

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^Conditions Apply

Pet Insurance

Plus Pet Insurance

Comprehensive Pet Insurance

Essential Pet Insurance

Dog Insurance

Cat Insurance
Motorcycle Insurance

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Find out how to lodge a claim.

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Motorcycle insurance FAQs

Get answers to common questions.

Motorcycle Insurance

15 %^{^} off

On your first year’s premium for a new policy purchased online

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^Conditions Apply

Motorcycle Insurance

Comprehensive Motorcycle Insurance

Third Party Motorcycle Insurance

Scooter Insurance
Life Insurance

Life Insurance Claims

Find out how to lodge a claim for policies purchased on or after 14 February 2022

Existing Customers

If you purchased Budget Direct Life Insurance on or before 30 June 2018 Click Here

Life Insurance FAQs

Get answers to common questions.

Life Insurance

1 Month
Cover FREE^§

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§Conditions Apply

Life Insurance

Total and Permanent Disability (TPD) Insurance

Trauma Insurance

Income Protection Cover

Life Insurance Calculator
Roadside Assistance

Broken down?

Call 1800 514 448

Roadside Assistance FAQs

Get answers to common questions.

Standalone Roadside Assistance

WITH 15%‡ ONLINE DISCOUNT

$

76 .46 /YEAR

FULL PRICE $89.95/YEAR

On your first year’s membership when you purchase online

Get a Quote

‡Conditions Apply

Roadside Assistance

Immediate Roadside Assistance

Existing Customers

Make a claim

Find out how to lodge a claim.

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Insurance discounts

Get a quote and buy a new car or home and/or contents insurance policy online and you'll save 15% to 30% on your first year's premium.

Online discounts

Existing customer reviews

See what our customers think of us.

Existing customer reviews

Existing Customer

eGift card offer

Purchase a new Pet Insurance policy and get a $100 eGift Card.^*

Use Code: ECGIFT

*T&C's apply

Existing Customers

At Budget Direct we value our customers and pride ourselves on providing great value insurance that you can rely on when you need it most.

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Existing Customers

Policy Manager

Make a Claim

Vehicle Assessment Centres

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Hail Warnings

Rewards

Fuel Discounts

Customer Assistance

National Contracted Repairers

Accessibility

How people with disabilities and language barriers can contact us by phone; and information about the accessibility of our website.
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Support services

Help is available. We’ve collated a list of professional organisations who offer support beyond insurance.
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Financial hardship support

If you’re having trouble meeting your financial obligations to us (excluding premium payments), you can ask us for financial hardship support.
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Domestic and Family Violence

We’re committed to supporting those who are impacted by domestic and family violence, including financial abuse.
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Contact us

Assistance starts with a conversation. We encourage customers who need help to contact us.
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Car Insurance Car Insurance

Comprehensive Car Insurance

Third Party Car Insurance

NSW CTP Green Slip Insurance

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Assessment Centres

Home Insurance Home Insurance

Home & Contents Insurance

Building Insurance

Contents Insurance

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Other Products Other Products

Existing Customers Existing Customers

Policy Manager

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Policy Wording Explained

National Contracted Repairers

Internationally Internationally

Singapore

South Africa

For general enquiries and feedback,
Contact Us or Make a Complaint

Insurance (excluding Pet Insurance) is arranged by Auto & General Services, ABN 61 003 617 909, AFSL 241411. Registered Office: 13/9 Sherwood Road, Toowong 4066 on behalf of the insurer, Auto & General Insurance Company Limited ABN 42 111 586 353.

Budget Direct Pet Insurance is administered by Pet Health Insurance Services Pty Ltd ABN 59 638 910 675 as Authorised Representative 1282153 of Auto & General Insurance Company Limited (AGIC) ABN 42 111 586 353 AFSL 285571, Registered Office: 13/9 Sherwood Road, Toowong 4066 on behalf of the insurer AGIC and is promoted by Auto & General Services Pty Ltd (AGS) ABN 61 003 617 909 AFSL 241411.

Because we don’t know your financial needs, we can’t advise if this insurance will suit you. Please consider your needs, the Financial Services Guide, the Product Disclosure Statement, and the Target Market Determination when deciding to buy insurance. Subject to meeting underwriting criteria. Any discounts on both new and renewing policies only apply to the extent that any minimum premium isn't reached.

For Budget Direct Travel Insurance policies purchased on or after April 2023
Budget Direct Travel Insurance is arranged and promoted by Auto & General Services Pty Ltd (ABN 61 003 617 909, AFSL 241411), managed and administered by Travel Insurance Partners Limited (ABN 73 144 049 230, AFSL 360138), and issued by Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). Click to view or download a copy of the Combined Financial Services Guide and Product Disclosure Statement and Target Market Determination or contact us on 1300 792 001

For Budget Direct Travel Insurance policies purchased before 2021
Insurance is arranged by Auto & General Services Pty Ltd (ABN 61 003 617 909, AFSL 241 411, Registered Office: 13/9 Sherwood Rd, Toowong 4066) on behalf of the insurer, Auto & General Insurance Company Limited ABN 42 111 5 86 353.

^Online Discounts Terms & Conditions

Discounts apply to the premium paid for a new Budget Direct Home & Contents, Home only, Contents only, Comprehensive, Third Party Property Only or Third Party Property, Fire & Theft Car Insurance policy, initiated online on or after 29 March 2017, and for a new Budget Direct Comprehensive, Third Party Property, Fire & Theft & Third Party Property only Motorcycle Insurance policy, initiated online on or after 4 June 2020 and for a new Pet Insurance policy, initiated online on or after 18 February 2021. This online discount does not apply to Roadside Assistance that is added to a Budget Direct Car Insurance policy.
The new policy discount amount varies by product: 30% discount on combined Home & Contents Insurance (consisting of 15% discount for combining Home & Contents covers and 15% discount for policies initiated online),15% for Home only or Contents only policies, 15% discount on Comprehensive, Third Party Property Only and Third Party Property, Fire & Theft Car or Motorcycle Insurance and 15% discount on Pet Insurance.
A 15% discount applies to the premium paid for a new Budget Direct Travel Insurance policy initiated and purchased online on or after 22 February 2023.
Discounts do not apply to any renewal offer of insurance.
Discounts only apply to the insurance portion of the premium. Discounts are applied before government charges, taxes, levies and fees, including instalment processing fees (as applicable). The full extent of discounts may therefore be impacted.
We reserve the right to change the offer without notice.

†Price Comparison Figures

Figures represent average savings based on data provided by customers who reported they switched online to Budget Direct's Comprehensive Car Insurance or Combined Home & Contents Insurance or Buildings Only Insurance or Contents Only Insurance from comparable policies, between 1 February 2025 - 31 July 2025. Individual circumstances and policy terms may vary. Please compare for yourself.

* Reviews

Based on a survey of Budget Direct Car and Home Insurance customers conducted between 10 February 2015 and 30 September 2025. Visit www.budgetdirectreviews.com.au for more details.

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