Accessibility

How people with disabilities and language barriers can contact us by phone; and information about the accessibility of our website.
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Support services

Help is available. We’ve collated a list of professional organisations who offer support beyond insurance.
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COVID-19 response

Customers doing it tough due to COVID-19 can contact us to find out whether they’re eligible for financial relief.
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Financial hardship support

If you’re having trouble meeting your financial obligations to us (excluding premium payments), you can ask us for financial hardship support.
Speak to us on 1300 306 560

Domestic and Family Violence Policy

Our Domestic and Family Violence Policy supports customers by protecting their privacy and offering timely, targeted support.
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Contact us

Assistance starts with a conversation. We encourage customers who need help to contact us.
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