How we can help you if you get into trouble overseas

With Budget Direct international travel insurance, you get 24/7 access to a worldwide network of 75,000+ medical and emergency assistance providers.

These include multilingual medical and travel specialists, air ambulances and hospitals. Depending on your needs, we can:


Provide assistance if your luggage, travel documents, credit cards or other valuables are lost or stolen


Put you in touch with the nearest Australian embassy, high commission or consulate or other authorities if you are robbed, assaulted, arrested, detained and/or need a lawyer.


Direct you to suitable medical facilities


Provide pre-trip advice, including what vaccinations you need to consider and the medical care available in your destination country


Help coordinate your evacuation and repatriation


Need help? call us 24/7

If you need overseas medical or emergency assistance, call us 24 hours a day, seven days a week, 365 days a year. We’ll get you the help you need.


Emergency assistance (International Toll Free)

Please call Australia DIRECT and TOLL FREE from:

NZ 0800462640

Canada 18339078111

USA 18335444806

UK 0808 234 9722


From all other countries or difficulties with the other numbers

Call direct +61 2 8907 5246

Travel alerts

The Australian Government’s Smartraveller website rates the security situation in different countries to help travellers determine where and when to travel overseas.

We post relevant travel insurance advisory information when events occur that affect new policies or affect our policyholders travelling in the area of the event/s.

What to do in an emergency

If the country you’re travelling in is the site of a terrorist attack, natural disaster, violent civil unrest or disease outbreak, follow these three steps:


Ensure your safety

Follow the instructions of the local police, rescue teams, medical experts and other authorities and monitor the local media for information about possible new threats.


Get assistance

Once you're out of immediate danger, contact us for overseas medical and emergency assistance, if you need it. Get assistance


Check the government's travel advice

The Australian Government’s Smartraveller website rates the security situation in different countries to help travellers determine where and when to travel overseas.

You should follow the government’s advice on how to behave or respond to the threats you could face at your destination.

If the risk rating for the country you're in, or will be travelling to, is raised to 'Level 4 – Do not travel', contact us.

We'll explain how the higher risk rating affects your Budget Direct travel insurance and what your options are.


    Stay in touch

    To stop your family and friends worrying about you while you’re overseas and make it easier to find you in an emergency, the Australian Government recommends you:

    • leave a copy of your itinerary with your family or friends, and let them know if it changes
    • arrange a way to stay in touch with family and friends (e.g. mobile phone, prepaid or postpaid international calling card, email, social media)
    • tell your family and friends how often you’ll check in with them – and do it
    • create a Smartraveller account and register your contact and travel details.

    More information

    Read the Australian Government’s guide for travellers