Home Insurance Reviews

Overall Rating

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All Home Insurance is rated 4.5 out of 5 by 4672.
Rated 1 out of 5 by from Very disappointed Claim process took far too long considering our pergola roof was about to collapse due to storm damage. 2-3 weeks later when another storm came we had to call for Budget to urgently send someone out to do a make safe to ensure our safety. Communication was very poor and the builders report was incorrect which resulted in our claim being rejected. Not to mention e had to pay an excess upfront! Very disappointed
Date published: 2018-01-16
Rated 5 out of 5 by from Smooth claims process Easy to deal with. No forms to fill in. Followed up when they said they would.
Date published: 2018-01-16
Rated 5 out of 5 by from Easy process Brett was professional with my insurance. The price was the best offer for my needs.
Date published: 2018-01-16
Rated 1 out of 5 by from dreadful claims service. The claim process started very well, your plumber and assessor attended quickly as did your make safe (mould removal guy & cabinet removers), however from there it went downhill. New mould was exposed by the cabinet removers, I spoke with yourselves stating this whilst the cabinet removers were here on site. the cabinet removers and the mould removal company both said they couldnt do anything until they had a work order from you, this work order took about 2 weeks to be issued/acted upon leaving us without a cooker and a wall covered with exposed mould. The mould removal company returned with dryers and fans and left them for 3 days, after which the assessor came back. He thought that the kitchen would not be able to be reinstated until into January and that if we wished we could take a cash settlement. At no time would the assessor speak to us on the phone to answer queries. We ended up speaking to several people in your office, each time having to go over the whole story. Eventually being offered a cash amount the person that day was pushy trying to make us accept the amount offered there and then before we could get our own quotes in. We called back a few days later and were given the cash settlement figure again (which was more than the first amount), the person who gave us this wasn't authorised to settle the claim but said they would get someone else to ring us, someone did the next day offering a figure in between the previous two offered, we weren't given any explanation as to why we kept getting different settlement figures, we eventually accepted the larger of the three. All the while, we had clothes (from the damaged walk-in) pots pans and food (from the kitchen) and bathroom items scattered all over the house, making the home extremely difficult to live in
Date published: 2018-01-16
Rated 5 out of 5 by from fantastic Budget well done smooth as a babbys bum.so easy took not time .very quick and very easy very friendly system to used loved the price of policy .easy to read and understand no jargon thank you and i can pay forthnighly so great with my distabilty pension .so sorry about spelling not my strong point.
Date published: 2018-01-15
Rated 5 out of 5 by from Quick, easy to deal with excellent service We recently had to claim on our house insurance as my Husband drove into the garage door the morning we were leaving on holiday, I rang budget straight away and was instantly reassured we were told if we couldn't get the door down and secure they would send someone out to do it, from start to finish the staff were excellent and dealt with our claim quickly and effectively we rang on the saturday morning and they had paid out by the thursday, couldn't fault the service, highly recommend them to family and friends
Date published: 2018-01-15
Rated 5 out of 5 by from Easy All my questions were answered with confidence , I'm hoping any future experiences are just as good
Date published: 2018-01-15
Rated 5 out of 5 by from Easy way to purchase Insurance Budget Direct made the whole process quite easy with the quote arriving quickly
Date published: 2018-01-15
Rated 5 out of 5 by from Smooth sales process Very pleased with the online service, thank you. Detailed information for all the inclusion were there in an easy format to understand and compare to the competition.
Date published: 2018-01-15
Rated 5 out of 5 by from Clear response to customer enquiry My experience with Budget Direct was very good and I have no hestitation in recommending Budget Direct to friends
Date published: 2018-01-15
Rated 5 out of 5 by from Easy and stress free process Realised our home insurance had lapsed (our fault) Budget Direct was able to renew our policy promptly and efficiently without any hassles, it was just a phone call :-).
Date published: 2018-01-14
Rated 5 out of 5 by from Simple and Easy Undertaking the online application was quick and simple. I had additional questions on my policy and Carmel was extremely helpful and was able to answer all questions.
Date published: 2018-01-14
Rated 5 out of 5 by from Very good service Budget was easy to contact and deal with and very quick to respond with my insurance problems
Date published: 2018-01-14
Rated 4 out of 5 by from Effective process Given my view that insurance is a necessary evil your process at least minimised the trauma.
Date published: 2018-01-14
Rated 5 out of 5 by from Easy to process I like it! Overall, I think it’s easy, few other insurance company need me to call them and wait and talk, really waste my time.
Date published: 2018-01-13
Rated 5 out of 5 by from Very easy Very good customer service, and very good price, and very easy to purchase
Date published: 2018-01-13
Rated 5 out of 5 by from Easy process Very simple to navigate on line
Date published: 2018-01-13
Rated 5 out of 5 by from Very easy Very easy and you can have peace of mind that you have insurance within minutes for fantastic value.
Date published: 2018-01-13
Rated 4 out of 5 by from Budget gives us coverage when NRMA wouldn't do so. We only wanted a small cover fir contents insurance but NRMA wanted a minimum $90000 policy but Budget let us insure for a much lower amount.
Date published: 2018-01-12
Rated 4 out of 5 by from Easy to deal with Easy to deal with and all went very smoothly. Appreciate the fact that it was completed quickly and done before Christmas when our claim went in to Budget in mid November. We would recommend Budget Direct to anyone and are extremely happy with the claims department along with the tradesmen that came to our house.
Date published: 2018-01-12
Rated 5 out of 5 by from Smooth sales process Apart from the best customer service, you have the best prices I could find
Date published: 2018-01-12
Rated 5 out of 5 by from great Good insurance quick action good understanding of my problem
Date published: 2018-01-11
Rated 5 out of 5 by from Easy sales process, great price Provided the covered we needed at a reasonable price with absolute ease online. Policy documents were emailed swiftly too
Date published: 2018-01-11
Rated 5 out of 5 by from Happy Home Insurer I did the old ring around to compare prices and budget made it very easy to compare like with like. I was very surprised at the amount I was able to save with a couple of phone calls. Very friendly service at a great price.
Date published: 2018-01-11
Rated 5 out of 5 by from easy process Great service, efficiency of product, Great customer service
Date published: 2018-01-11
Rated 5 out of 5 by from Easy purchase procedure Nicole was very personable, explained the policy simply and answered any questions I had.
Date published: 2018-01-11
Rated 5 out of 5 by from Fast and easy Easy online quoting provided a policy up to half the price in some cases for the same features.
Date published: 2018-01-11
Rated 5 out of 5 by from My first Home Insurance Claim was a breeze It was wonderful to deal with Budget and AGI as the whole process for me without any other assistance was made easier by the way I was treated as a customer and the progress of my claim. It is very reassuring to deal with a company that provides a high level of service, friendly courteous staff, timely responses and sends out assessors and contractors whose workmanship is excellent.
Date published: 2018-01-11
Rated 5 out of 5 by from Great sales process I was extremely impressed by the sound advice, price and the pleasant manner undertaken by my sales consultant during my recent purchase of my home insurance. I will be looking forward to getting quotes for my car insurance when it is due for renewal as well.
Date published: 2018-01-11
Rated 1 out of 5 by from Inabilty to solve simple claims We had a broken window, firstly weren't able to use a glass repairer had to use the company assigned by Budget Direct, were told they would come out and fix it straight away. Budget Direct gave the repairer the incorrect number (this is has occurred for every other claim as well), we contacted BD 4 times before they gave the repairer the correct number. The builder came out after about a week, to replace the glass, then advised they couldn't and had to contact the shutter people (we advised BD about the shutters when we lodged the claim), more incorrect phone numbers given out by BD, repairer advised they now needed to make the glass- surprisingly why were they there to replace a week ago? Any way similar issues of incorrect phone numbers, poor service from BD and issues with getting the trades people in 4-5 weeks later we have our window fixed (to be fair to the guy that fixed the window- he was embarrassed by how long it took and it really wasn't there fault).
Date published: 2018-01-11
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