1. Collect the required information

It’ll be quicker and easier for you to lodge your claim if you have the following information handy:

  • your policy number
  • details of the incident, including time and place
  • police report number (if applicable)
  • any photos of the damage or loss
  • any damage reports (e.g. from roofers and computer technicians)
  • evidence of ownership of contents (e.g. receipts, invoices, photos).

You may wish to read the product disclosure statement, to see what you can claim.

2. Lodge your claim

Claim online

You can notify us of your claim online and we’ll call you back to help you complete your claim.

24 hours, 7 days a week

Call us on 1800 069 336

A member of our team will help you lodge your claim over the phone.

1800 069 336

24 hours, 7 days a week

2 Days

3. Leave it with us

Within two business days of you lodging your claim, we’ll contact you to advise you of the next steps and, if neccessary, request more information.

4. Get a decision

On acceptance of your claim, we’ll repair, replace or pay you the amount it would have cost us to repair or replace your lost or damaged home and/or contents.

*Based on a survey of Budget Direct Home Insurance customers conducted between 10 February 2015 and 31 May 2019. Visit www.budgetdirectreviews.com.au for more details.