Our Awards
Our feature-packed cover, industry-leading prices, and first-rate customer service have been recognised with numerous awards.
Money magazine Insurer of the Year
We’ve won Money magazine's Insurer of the Year title a total of nine times, and the last seven years in a row (2017–23); Money magazine's Best of the Best awards for Best-Value Car Insurance (2019–23) and Best-Value Home & Contents Insurance (2017–20 & 2022-23).
Outstanding value 17 years in a row
After comparing over 47,000 quotes, comparing 50 Comprehensive Policies offered by 41 insurance providers, across 42 Consumer profiles, Canstar proclaimed Budget Direct winners of the National Outstanding Value Car Insurance Award for 2023. In the process, Budget Direct became the only brand in any category to win a Canstar National Outstanding Value Award 17 years in a row.
Awards by product
Canstar - Insurer of the Year
2022 & 2023
Money magazine - Insurer of the Year
2023, 2022, 2021, 2020, 2019, 2018, 2017, 2015 & 2010
Mozo Experts Choice - Exceptional Value Insurer of the Year
2023
Money magazine - Best-Value Car Insurance
2023, 2022, 2021, 2020, 2019, 2015 & 2014
LMI - 5-Star Motor Claims Service Rating
2021–2023
Canstar National Award - Outstanding Value Car Insurance
2007–2023
Canstar - Outstanding Value Car Insurance NSW
2010–2019 & 2022
Canstar - Outstanding Value Car Insurance VIC
2010–2019 & 2022
Canstar - Outstanding Value Car Insurance WA
2017, 2019 & 2022
Canstar - Outstanding Value Car Insurance NT
2022

Winner - Personal Lines Claims Excellence
2023
Finder - Best Car Insurance Value
2022-2023
Finder - Best Car Insurance Brand
2021
Mozo Experts Choice - Exceptional Value Car Insurance
2017–2023
Mozo Experts Choice - Exceptional Value Senior Driver Insurance
2023
Mozo Experts Choice - Exceptional Value Young Driver Insurance
2021–2023
Canstar - Outstanding Value Car Insurance TAS
2014–2019
Finder - Best Car Insurance Value
2019
Canstar - Most Satisfied Customers Car Insurance NSW
2019

Reader’s Digest Quality Service Awards - Car Insurance Silver Winner
2019
Canstar - Outstanding Value Car Insurance QLD
2017–2018
Canstar - Insurer of the Year
2022 & 2023
Money magazine - Insurer of the Year
2023, 2022, 2021, 2020, 2019, 2018, 2017, 2015 & 2010
Mozo Experts Choice - Exceptional Value Insurer of the Year
2023
Money magazine - Best-Value Home & Contents Insurance
2023, 2022, 2020, 2019, 2018, 2017 & 2014
Canstar National Award - Outstanding Value Home & Contents Insurance
2017–2023

Canstar National Award - Outstanding Value Home Insurance
2020-2023
LMI - 5-Star Home & Contents Claims Service Rating
2021–2023
Mozo Experts Choice - Exceptional Value Home & Contents Insurance
2017–2023
Mozo Experts Choice - Exceptional Value Landlord Insurance
2018, 2019, 2021-2023

Winner - Personal Lines Claims Excellence
2023
Finder - Best Home Insurance Value
2022

Reader’s Digest Quality Service Awards - Home & Contents Insurance Gold Winner
2019
Canstar - Most Satisfied Customers Home Insurance NSW
2019
Canstar - Outstanding Value Home Insurance NSW
2020
Canstar - Outstanding Value Home & Contents Insurance NSW
2019 & 2020
Canstar - Outstanding Value Home & Contents Insurance QLD
2019 & 2020
Canstar - Outstanding Value Home Insurance SA
2020
Canstar - Outstanding Value Home & Contents Insurance SA
2019 & 2020
Canstar - Outstanding Value Home Insurance WA
2020
Canstar - Outstanding Value Home & Contents Insurance WA
2020 & 2021
Canstar - Most Satisfied Customers Home Insurance NSW
2022
Mozo Experts Choice - Exceptional Quality Landlord Insurance
2021-2023
ProductReview.com.au - Landlord Insurance
2022
ProductReview.com.au - Landlord Insurance
2022
Finder - Best Travel Insurance - Comprehensive
2018–2019

Mozo Experts Choice - Exceptional Value Basic Travel Insurance
2018–2019

Mozo Experts Choice - Exceptional Value Annual Travel Insurance
2018
Mozo Experts Choice award for Exceptional Value Life Insurance
2022
Mozo Experts Choice award for Exceptional Quality Life Insurance
2022
Mozo Experts Choice award for Exceptional Value Life & TPD Insurance
2022
Mozo Experts Choice award for Exceptional Value Life & Trauma Insurance
2022
Mozo Experts Choice award for Exceptional Value Income Protection
2022
Mozo Experts Choice award for Exceptional Quality Income Protection
2022
Canstar National Award - Outstanding Value Direct Life Insurance
2023
ProductReview.com.au - Motorcycle Insurance
2022
Canstar - Most Satisfied Customers Roadside Assistance VIC
2022

Product Innovation (60 Second Mobile Estimate app) — Australian Business Awards
2014

Service Excellence ('Customer Experience Elephant') — Australian Business Awards
2014

Canstar Innovation Excellence award (hail-warning system)
2013

Product Innovation (hail-warning system) — Australian Business Awards
2012

Tele-professional of the Year (Damian Jeffrey) — Australian Teleservices Association
2012

Australian Teleservices Association's Large Contact Centre of the Year
2010