1. Collect the required information
It’ll be quicker and easier for you to lodge your claim if you have the following information handy:
- your policy number
- travel itinerary
- details of the incident, including time and place
- supporting documents (e.g. invoices, receipts, authorisation letters, medical reports, boarding passes, accommodation bookings - we’ll confirm exactly what we require)
- bank account details (for payment of your claim).
You may wish to read the product disclosure statement, to see what you can claim.
2. Lodge your claim
We recommend you lodge your claim as soon as possible, ideally within 60 days of completing your trip.
For policies purchased on or after April 2023.
Call us
1300 792 001 (within Australia)
+61 2 8907 5079 (from overseas)
Weekdays 8am - 7pm AEST,
Saturday 9am - 6pm AEST and
Sunday 10am - 3pm AEST.
Mail us
Post your completed claim form and supporting documents to:
Budget Direct Travel Insurance
C/o-Travel Insurance Partners
Claims Department PO Box 168
North Sydney NSW 2060
10 Days
3. Leave it with us
Within 10 business days of you lodging your claim, we’ll contact you if we need any more information.
4. Get a decision
On acceptance of your claim, we’ll repair, replace or reimburse you for your lost or damaged items or approved costs (e.g. cancellation fees).
