Step 1 - Collect the required information

It'll be quicker and easier for you to lodge your claim if you have the following information handy:

  • your policy number
  • travel itinerary
  • details of your incident, including time and place
  • supporting documents (e.g. invoices, receipts, authorisation letters, medical reports, boarding passes, accommodation bookings - we'll confirm exactly what we require)
  • bank account details (for payment of your claim).

You may wish to read the product disclosure statement to see what you can claim.


Step 2 - Lodge your claim

We recommend you lodge your claim as soon as possible.


Claim online

A quick, easy and convenient way to claim.

24 hours, 7 days a week.

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Email us

Email [email protected] your completed claim form and supporting documents.


Email us

Call us

1300 792 001 (within Australia)

+61 2 8907 5079 (from overseas)

Weekdays 8am - 7pm AEST,
Saturday 9am - 6pm AEST and
Sunday 10am - 3pm AEST.


Mail us

Post your completed claim form and supporting documents to Budget Direct Travel Insurance C/o-Travel Insurance Partners Claims Department PO Box 168 North Sydney NSW 2060


Step 3 - Leave it with us

Within 10 business days of you lodging your claim, we'll contact you if we need any more information.


Step 4 - Get a decision

On acceptance of your claim, we'll repair, replace or reimburse you for your lost or damaged items or approved costs (e.g. cancellation fees).