1. Collect the required information
It’ll be quicker and easier for you to lodge your claim if you have the following information handy:
- your policy number
- travel itinerary
- details of the incident, including time and place
- supporting documents (e.g. invoices, receipts, authorisation letters, medical reports, boarding passes, accommodation bookings - we’ll confirm exactly what we require)
- bank account details (for payment of your claim).
You may wish to read the product disclosure statement, to see what you can claim.
2. Lodge your claim
We recommend you lodge your claim as soon as possible, ideally within 60 days of completing your trip.
For policies purchased on or after April 2023.
3. Leave it with us
Within 10 business days of you lodging your claim, we’ll contact you if we need any more information.
4. Get a decision
On acceptance of your claim, we’ll repair, replace or reimburse you for your lost or damaged items or approved costs (e.g. cancellation fees).