Roadside Assistance Solved® with Budget Direct
Don't let a flat battery get you down. If your battery dies, we'll either jump-start your vehicle or you can pay for a new battery to get you back on the road in no time.
If your vehicle breaks down, we can help out by towing you up to 20 km from the breakdown location or 50 km round trip from the contractor's depot.
We're always here to help which is why during your 12-month policy period, you're entitled to an unlimited number of callouts, subject to our fair use policy.
Flat tyres are never fun, but that's why we're here. If your car has a flat tyre, we can change it with the spare in your car, free of charge.
Ran empty? We'll give you a $15 top-up of fuel if you run out so you can head to the nearest petrol station to fill up.
If your keys are lost, stolen or locked in your vehicle, we can help you get into your car or arrange a taxi or courier to fetch a spare key (total cost up to $125).
Get total peace of mind with unlimited access to our technical phone assistance where our experts can help you diagnose the problem to get you up and running again if your car breaks down.
Whether you need a replacement battery, jump-start or key rescue, we won't leave you in the dark. With Roadside Assistance, you can follow your roadside contractor's location and estimated time of arrival as they approach.#
For further information about Budget Direct Roadside Assistance cover, please read our terms and conditions.
#Tracking available in selected regions only.
What's covered by Roadside Assistance?
Budget Direct Roadside Assistance covers you if you're left stranded - within our service area - for one or more of the following reasons:
- Flat batteries
- Minor mechanical or electrical fault
- Flat tyres
- Key locked in vehicle or lost keys
- Empty fuel tank requiring emergency fuel
What's not covered by Roadside Assistance?
However, some exclusions do apply. In general, we don't provide callouts for:
- 4WD-only areas
- Remote or inaccessible areas
- Circumstances due to you not using reasonable care
- Emergency or life-threatening events or situations
- Circumstances outside the service limits
Terms, conditions, limits and exclusions apply. For further information about Budget Direct Roadside Assistance cover, please read our terms and conditions.
Why Choose Budget Direct Roadside Assistance?
If you buy Roadside Assistance with Budget Direct, our support network will make sure both the car and the driver are being taken care of with:
24/7 unlimited callouts for roadside assist Australia-wide
More than 2,700 service providers Australia-wide
Average response time of less than an hour*
GPS tracking of your roadside assistance service provider#
* Based on GPS Tracker data across the wider Auto & General roadside network between the dates 11/2021 and 04/2023.
# Tracking available in selected regions only.
Broken down? Call for help anywhere across Australia 24/7
With our national network of more than 2,700 service providers - including mobile mechanics, battery specialists, locksmiths, tow-truck operators, and tyre repairers - you'll get peace of mind that you're never too far from help.
Call 1800 514 448 day or night.