Taken from a sample of 5,341 customers between 01/07/2018 and 31/05/2019
Roadside Assistance solved with Budget Direct
If you get a flat battery, we’ll jump-start your vehicle; or, if necessary, replace the battery at your cost.
If your vehicle is unable to be mobilised, we’ll arrange a free tow – up to 15km (metro areas) or 50km (rural and remote).
You’re entitled to an unlimited number of callouts within 12 months, subject to our fair use policy.
If you get a flat tyre, we’ll replace it with the spare tyre supplied with your vehicle.
If you run out of fuel, we’ll give you up to $15 of fuel so you can drive to a service station to fill up.
If you lock your keys in your vehicle or lose them, we’ll help you regain entry or retrieve a spare set – up to $125.
You get unlimited access to our technical advice hotline; we’ll help diagnose the problem to get you mobilised.
See your roadside contractor’s location and estimated time of arrival as they approach – on your smartphone (no app required)#
Become a member
Get roadside assistance for just $79.95 per year – the equivalent of less than $1.60 a week – with no joining fee.
You can buy a membership with or without a Budget Direct car insurance policy. Buy online or call us on 1800 700 027 and we’ll get you signed up.
Already a car insurance customer? Add Roadside Assistance to your policy by logging into your online account.
Broken down? Call for help 24/7
With our national network of more than 2,500 qualified contractors – mobile mechanics, battery specialists, locksmiths, tow-truck operators, and tyre repairers – you’re never too far from help.
Call 1800 514 448
Frequently asked questions
When can I start using Budget Direct Roadside Assistance?
Does it matter who’s driving the car?
We’ll provide roadside assistance for your nominated vehicle, regardless of who’s driving it.
How quickly can I expect roadside assistance?
It will depend on a number of factors, including your location and road conditions.
If possible, we’ll SMS you a link to a map showing the real-time location of your Budget Direct roadside contractor as they approach the breakdown area; and their estimated time of arrival (ETA).
This tracking service is available in selected areas only: If it’s not available in your area the contractor (or tow-truck operator) will instead call to let you know they’re on their way and, if necessary, update you on their ETA.Our goal is to get you back on the road as soon as possible.
Will you help if I get a flat or faulty car battery or flat tyre at my home?
Yes – whether you’re at home or on the road, you’re covered.
How does your technical assistance hotline work?
We’ll ask you a series of questions about your vehicle to narrow down the likely cause of the breakdown. If we’re unable to pinpoint the problem and get you moving again quickly with an easy fix over the phone, we’ll dispatch a roadside contractor to assist you.
I’m not a member – can I still get assistance?
Yes, however if you need help with a pre-existing issue, you’ll need to pay a $100 service charge in addition to the annual membership fee.
How does your roadside-assistance GPS tracking work?
When you call us for assistance, we’ll log your request and SMS a link to your smartphone.
Click on the link (there’s no need for you to download an app): A map will appear showing the live location of your roadside contractor as they make their way towards your broken-down vehicle; and their estimated time of arrival (ETA).
After you’ve been rescued, you’ll be able to rate your experience.
This tracking service is available in selected areas only: If it’s not available in your area, the contractor (or tow-truck operator) will instead call to let you know they’re on their way and, if necessary, update you on their ETA.