1 Choose a product

  • Car
  • Home &
    Contents
  • Travel
  • Life
  • Health
  • Roadside
    Assistance

For life-threatening emergencies, call 000

2 Collect the required information

It'll be quicker and easier for you to lodge your claim if you have the following information handy:

  • your policy number
  • details of the incident, including time and place
  • other drivers' names, addresses, vehicle registration numbers, and insurance details
  • any witnesses' names and contact details
  • details of any tow-truck company used
  • police report number (if applicable).

You may wish to read the product disclosure statement to see what you can claim.

Claims required information

3 Lodge your claim

Claim online

Lodge your claim online and book an assessment of your vehicle's damage.

Claim online now

24 hours, 7 days a week

Call us on 1300 885 996

A member of our team will help you lodge your claim over the phone.

1300 885 996

Mon-Fri 8am - 7pm; Sat 8am - 2pm AEST

4 Leave it with us

Within two business days of you lodging your claim, if we require any further information we will contact you & advise of the next steps.​

Next steps after lodging your claim

5 Get a decision

On acceptance of your claim, we'll either repair, replace or pay you the market or agreed value of your vehicle.

Get a decision on your claim

2 Collect the required information

It'll be quicker and easier for you to lodge your claim if you have the following information handy:

  • your policy number
  • details of the incident, including time and place
  • police report number (if applicable)
  • any photos of the damage or loss
  • any damage reports (e.g. from roofers and computer technicians)
  • evidence of ownership of contents (e.g. receipts, invoices, photos).

You may wish to read the product disclosure statement, to see what you can claim.

Claims required information

3 Lodge your claim

Claim online

You can notify us of your claim online and we'll call you back to help you complete your claim.

Claim online now

24 hours, 7 days a week

Call us on 1800 069 336

A member of our team will help you lodge your claim over the phone.

1800 069 336

Mon-Fri 8am - 7pm; Sat 8am - 2pm AEST

4 Leave it with us

Within two business days of you lodging your claim, if we require any further information we will contact you & advise of the next steps.

Next steps after lodging your claim

5 Get a decision

On acceptance of your claim, we'll repair, replace or pay you the amount it would have cost us to repair or replace your lost or damaged home and/or contents.

Get a decision on your claim

2 Collect the required information

Gather together the documents you need to support your claim, including invoices, receipts, authorisation letters, medical reports, flight, accommodation and tour details, etc. The relevant claim form will tell you exactly what’s required.

If you send us original documents, please make sure you keep copies for your records.

Claims required information

3 Lodge your claim

You can lodge your claim and supporting documentation in one of three ways:
(You may wish to read the product disclosure statement, to see what you can claim.)

Call us on

A member of our team will help you lodge your claim over the phone.

1800 789 924 (within Australia) +61 7 3360 7735 (from overseas)

Mon-Fri 8am - 7pm
Emergency assistance available 24/7

Email us

Email your completed claim form and supporting documents.

Mail us

Post your completed claim form and supporting documents to:

Budget Direct Travel Insurance
Locked Bag 3018
Toowong DC, QLD 4066

4 Leave it with us

Within 10 business days of you lodging your claim, a member of our team will contact you to ask for any further information we require.

Next steps after lodging your claim

5 Get a decision

On acceptance of your claim, we'll repair, replace or reimburse you for your lost or damaged items or approved costs (e.g. cancellation fees).

Get a decision on your claim
  • Policies purchased after 15 July 2013
  • Policies purchased on or before 15 July 2013

2 Contact us

You (or your beneficiaries or legal representative) can notify us of your claim one of three ways:

Call us on 1800 700 349

1800 700 349

Mon-Thur 8:30am - 7:30pm;
Fri 8:30am - 5:30pm AEST

Email us

life.claims@budgetdirect.com.au

Mail us

Budget Direct Life Insurance
PO Box 342
Toowong QLD 4066

3 Complete the claims booklet

Once we've been notified of a claim, we'll send a claims booklet to the relevant party for them to complete, sign and return to us.

The policy schedule shows what can be claimed.

Complete the claims booklet

4 Leave it with us

We'll assess the case based on the information provided in the claims booklet and other supporting documentation, which may include:

  • policy schedule
  • death certificate
  • medical reports
  • test, examination or laboratory results
  • any other supporting documentation we require.

We may also pay for additional examinations or tests and investigations.

Next steps after lodging your claim

5 Get a decision

On acceptance of the claim, we'll promptly pay you (or your beneficiaries or legal representative) the benefit amount as a lump sum.

Get a decision on your claim

2 Contact us

You (or your beneficiaries or legal representative) can notify us of your claim one of two ways:

Call us on 1300 737 697

1300 737 697

Mon-Thur 8:30am - 7:30pm;
Fri 8:30am - 5:30pm AEST

Email us

life_service@budgetdirect.com.au

We'll then guide you through the remainder of the claims process.

2 Lodge your claim

You may wish to read the member guide, to see what you can claim.

Use your card

Hospital

Present your membership card upon admission and we’ll pay your hospital claims directly. In most cases, you won’t need to contact us.

Extras

Have your membership card swiped through your health care provider’s electronic claims terminal. After your claim has been accepted, you simply pay the difference between the full fee and the amount we’ve covered (the ‘gap’).

(If your claim is rejected unexpectedly, ask your provider to contact us on 1300 665 623 to discuss your claim.)

Go online

If your health care provider does not have an electronic claims terminal, you’ll need to log in to the member area and claim online.

(You'll need to keep your receipts for two years, in case we need to verify your claim.)

Claim online now

24 hours, 7 days a week

Mail us

If your claim relates to a service you received more than six months ago or to orthodontic treatment, you must mail us the following:

  • a completed claim form
  • the fully itemised health care accounts and original receipts (copies will not be accepted)
  • if applicable, an orthodontic treatment plan certificate (completed by the orthodontist/dentist). To request a certificate, call us on 1300 665 623.

Mail the claim documents to:
Budget Direct Health Insurance Claims
PO Box 761
Geelong VIC 3220

Damages or compensation

If you or a dependent have a right to claim damages or compensation from any other person or body, you need to pursue that entitlement. Only if your legal action is unsuccessful should you lodge a claim with us. This includes WorkCare, Transport Accident Commission, public liability and third-party claims.

2 Call us on 1800 514 448

We'll provide you with roadside assistance if your vehicle:

  • breaks down and needs towing
  • has a flat battery
  • runs out of fuel
  • has a flat tyre
  • you have lost your keys or accidentally locked them in your vehicle.

If your vehicle is involved in an accident, you'll need to lodge a car insurance claim.

1800 514 448

24 hours, 7 days a week

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