For life-threatening emergencies, call 000
It'll be quicker and easier for you to lodge your claim if you have the following information handy:
You may wish to read the product disclosure statement to see what you can claim.
Budget Direct's Glovebox Guide is designed to keep in your car and ensure you have the information you need to lodge your claim.
Lodge your claim online and book an assessment of your vehicle's damage.
24 hours, 7 days a week
A member of our team will help you lodge your claim over the phone.
24 Hours, 7 Days a week
Within two business days of you lodging your claim, if we require any further information we will contact you & advise of the next steps.
On acceptance of your claim, we'll either repair, replace or pay you the market or agreed value of your vehicle.
It'll be quicker and easier for you to lodge your claim if you have the following information handy:
You may wish to read the product disclosure statement, to see what you can claim.
You can notify us of your claim online and we'll call you back to help you complete your claim.
24 hours, 7 days a week
A member of our team will help you lodge your claim over the phone.
24 hours, 7 days a week
Within two business days of you lodging your claim, if we require any further information we will contact you & advise of the next steps.
On acceptance of your claim, we'll repair, replace or pay you the amount it would have cost us to repair or replace your lost or damaged home and/or contents.
Gather together the documents you need to support your claim, including invoices, receipts, authorisation letters, medical reports, flight, accommodation and tour details, etc. The relevant claim form will tell you exactly what’s required.
If you send us original documents, please make sure you keep copies for your records.
You can lodge your claim and supporting documentation in one of four ways:
(You may wish to read the product disclosure statement, to see what you can claim.)
A member of our team will help you lodge your claim over the phone.
Mon-Fri 8am - 5pm
Emergency assistance available 24/7
Email your completed claim form and supporting documents.
budgetdirect@travelclaims.com.au
Post your completed claim form and supporting documents to:
Budget Direct Travel Insurance
Locked Bag 3018
Toowong DC, QLD 4066
Within 10 business days of you lodging your claim, a member of our team will contact you to ask for any further information we require.
On acceptance of your claim, we'll repair, replace or reimburse you for your lost or damaged items or approved costs (e.g. cancellation fees).
You (or your beneficiaries or legal representative) can notify us of your claim one of three ways:
Budget Direct Life Insurance
PO Box 342
Toowong QLD 4066
Once we've been notified of a claim, we'll send a claims booklet to the relevant party for them to complete, sign and return to us.
The policy schedule shows what can be claimed.
We'll assess the case based on the information provided in the claims booklet and other supporting documentation, which may include:
We may also pay for additional examinations or tests and investigations.
On acceptance of the claim, we'll promptly pay you (or your beneficiaries or legal representative) the benefit amount as a lump sum or, in the case of Income Protection Cover, a monthly benefit.
You may wish to read the member guide, to see what you can claim.
Present your membership card upon admission and we’ll pay your hospital claims directly. In most cases, you won’t need to contact us.
Have your membership card swiped through your health care provider’s electronic claims terminal. After your claim has been accepted, you simply pay the difference between the full fee and the amount we’ve covered (the ‘gap’).
(If your claim is rejected unexpectedly, ask your provider to contact us on 1300 665 623 to discuss your claim.)
If your health care provider does not have an electronic claims terminal, you’ll need to log in to the member area and claim online.
(You'll need to keep your receipts for two years, in case we need to verify your claim.)
24 hours, 7 days a week
If your claim relates to a service you received more than six months ago or to orthodontic treatment, you must mail us the following:
Mail the claim documents to:
Budget Direct Health Insurance Claims
PO Box 761
Geelong VIC 3220
If you or a dependent have a right to claim damages or compensation from any other person or body, you need to pursue that entitlement. Only if your legal action is unsuccessful should you lodge a claim with us. This includes WorkCare, Transport Accident Commission, public liability and third-party claims.
We'll provide you with roadside assistance if your vehicle:
If your vehicle is involved in an accident, you'll need to lodge a car insurance claim.
24 hours, 7 days a week
Budget Direct's Glovebox Guide is designed to keep in your car and ensure you have the information you need to lodge your claim.
Insurance is arranged by Auto & General Services Pty Ltd (ABN 61 003 617 909, AFSL 241 411, Registered Office: 13/9 Sherwood Rd, Toowong QLD 4066) trading as Budget Direct on behalf of the product insurers, whose details appear on the product pages and in the PDS. Because we don’t know your financial needs, we can’t advise if this insurance will suit you. You should consider your needs and read the Financial Services Guide and the relevant Product Disclosure Statement before making a decision to buy insurance. ^Online Discount Terms & Conditions apply. Our Website Terms of Use apply to your use of this website.
