1. Pay your vet’s bill

2. Lodge your claim

Claim online

Our Pet Online Claims portal allows for fast and easy lodgement of claims. You only have to register once and you'll be able to submit new claims and also view all your pet's claim history.

24 hours, 7 days a week

Download the claim form

You can send your completed form and your vet’s itemised invoices to either:

Budget Direct Pet Insurance
PO Box 342
Toowong QLD 4066

The sooner you lodge your claim, the sooner we can reimburse you for your eligible vet expenses.

⁠5 Days

3. Leave it with us

Within 2–⁠⁠5 business days of you lodging your claim, we’ll contact you if we need any more information.

4. Get a decision

On acceptance of your claim, we’ll reimburse you up to 80% of your eligible vet expenses (benefit limits and an excess apply). The money will be deposited into your nominated bank account.


If you have any claims-related questions, please call us on 1800 931 664 (Monday to Friday, 8am–5pm AEST). We’ll be happy to help.