1. Pay your vet's bill in full

2. Download and fill in the claim form

Before lodging your claim, please:

  1. Download the claim form and complete and sign it.
  2. Ensure your vet has completed and signed the 'Veterinarian declaration' section of the claim form.
  3. Attach your vet's itemised invoices and receipts.

Tip: If you live a long way from your vet, you might want to download and print the claim form at home and then complete and sign the form while you’re still at the vet. That way, you won’t have to go back later to ask the vet to complete and sign the declaration section of the form.

You may wish to read the Product Disclosure Statement (PDS), to see what you can claim. 

3. Lodge your claim

You can lodge your claim one of two ways: by email or post.

The sooner you lodge your claim, the sooner we can reimburse you for your eligible vet expenses.

Email us

Email your completed claim form and invoices and receipts.

Mail us

Post your completed claim form and original invoices and receipts to:

Budget Direct Pet Insurance
PO Box 342
Toowong QLD 4066

⁠5 Days

4. Leave it with us

Within 2–⁠⁠5 business days of you lodging your claim, we’ll contact you if we need any more information.

5. Get a decision

On acceptance of your claim, we’ll reimburse you up to 80% of your eligible vet expenses (benefit limits and an excess apply). The money will be deposited into your nominated bank account.


If you have any claims-related questions, please call us on 1800 931 664 (Monday to Friday, 8am–5pm AEST). We’ll be happy to help.