Customers rate our Contents Insurance claims service

4.3 out of 5 Stars
4.3 out of 5 Stars

4.3 | 311 Reviews*

What’s covered by Contents Insurance?

Home contents

Cost of repairing or replacing (new for old) your lost or damaged contents.

Temporary accommodation

Temporary accommodation for your family and pets if your home becomes unliveable.||

Removal of debris

Removal and disposal of your damaged contents and storage of your undamaged ones during the time it takes to repair your home.

Your legal liability for someone else’s death or bodily injury or for loss or damage to someone else’s property caused by an accident anywhere in Australia.

Replacement of locks

Replacement of locks or key codes if your keys are stolen, up to $1,000.

Contents temporarily removed

Contents lost or damaged after being temporarily removed – for 90 days or less – from your insured address.

Contents when you are moving

Contents lost or damaged due to a collision or fire during your move to a new address in Australia (excluding contents being transported by professional removalists or by sea).

Unattached equipment

Loss or damage to unattached equipment, spare parts or accessories (e.g. for motor vehicles, trailers and caravans).

Terms, conditions, limits and exclusions apply.

For full details, please read the Product Disclosure Statement.

Insured events

Budget Direct Contents Insurance covers your personal possessions against loss or damage caused by the following insured events:

  • Storm and rainwater (flood cover is optional)
  • Fire
  • Lightning
  • Theft (or attempted theft)
  • Escape of liquid (e.g. burst pipe)
  • Impact at home (e.g. fallen tree)
  • Breakage of glass, ceramic and sanitary fixtures
  • Malicious damage, vandalism, riot or civil commotion
  • Explosion
  • Earthquake or tsunami

Upgrade your cover

For an additional premium, you can customise your Contents Insurance by adding one or more of the following optional covers to your policy:

Flood Cover

Covers your contents for loss or damage caused by flooding rivers, creeks, lakes, dams and other bodies of water. §

Personal Effects Cover

Insures the portable items (e.g. jewellery, sunglasses, camera) you take with you away from your home.

Accidental Damage

Standard cover includes accidental damage to glass, ceramic and sanitary fixtures; Accidental Damage extends this cover to most of your contents.

Motor Burnout

In case a power surge burns out a motor in an electrical appliance you own (less than 10 years old); we'll also pay for related spoilage of food.

Landlord Cover

Protection if your tenant defaults on their rental payments and/or steals from or maliciously damages your investment property.

Commercial Storage

Covers your contents for loss or damage while they're stored in a commercial storage facility.

How do I add an optional cover to my policy?

You can add one or more of these optional covers when you get a quote and buy a policy or – if you’ve already bought a policy – by contacting us logging into your online account and editing your policy.

How much cover do I need?

It’s up to you to determine how much it would cost to replace your contents if they were totally destroyed, for example, by fire – the ‘sum insured’.

This is the maximum amount we’ll pay, so it’s important you’re comfortable the sum insured you nominate is sufficient to replace all of your belongings at today’s prices.

Use this calculator to help you estimate the cost of replacing your contents

Compare contents insurance savings

In comparison to their previous insurers’ premiums, customers across Australia who switched to Budget Direct Contents Only Insurance told us they saved an average of


Use our Comparitron™ tool to compare home insurance savings reported by our customers.

†See what this figure is based on

Get a quote online and save 15%^

Getting a Budget Direct Contents Insurance quote is quick and easy.

If you get a quote and buy a new policy online, we’ll give you a 15%^ discount on your first year’s premium.

Find out more

The information on this page is a summary only. For more details about Budget Direct Contents Insurance, including the terms, conditions, limits and exclusions that apply, please read the Product Disclosure Statement.

How to make a claim

If your contents are lost, damaged or destroyed by an insured event and you need to make a claim, we’re here to help. Make a claim on your Contents Insurance policy.

Repairing or replacing your contents

Upon acceptance of your claim, we’ll appoint a team member to take care of the repairs to and/or replacement of your contents.  We will:

  • Assess the nature and extent of the damage or loss.
  • Source all repair and replacement quotes from our preferred suppliers and retailers.
  • Arrange for the delivery of your replacement items.
  • Keep you informed of progress.
  • Provide you with temporary accommodation, if necessary.

Award-winning Australian home insurance

After comparing the cost and features of 127 policies offered by 52 insurers, Canstar presented us with the National award for Outstanding Value Home & Contents Insurance for the fifth year in a row in 2021.

We’ve also won Money magazine’s Insurer of the Year title five years running (2017–2021); and Best of the Best title for Home & Contents Insurance in 2022.

Money Magazine's Best-Value Home & Contents Insurance 2022
Money Magazine's Insurer of the Year 2021
CANSTAR's Insurer of the Year 2022
CANSTAR's Outstanding Value Home and Contents Insurance Australia 2017-2021
CANSTAR's Outstanding Value Home Insurance 2020 & 2021
CANSTAR's Outstanding Value Home & Contents Insurance Western Australia 2020 & 2021

Frequently asked questions

What does ‘contents’ insurance cover?

Among other things, a Budget Direct contents insurance policy covers loss or damage to:

  • furniture and furnishings
  • computers and electrical appliances
  • kitchenware
  • clothing and shoes
  • valuables like jewellery, sunglasses and cameras (if you want your portable items to be insured when you take them with you away from your home, you’ll need to get extra Personal Effects Cover).
  • fitted carpets and rugs
  • internal blinds, curtains and window coverings.

You can be covered for these things up to the amount of your contents sum insured.

Note that benefit limits apply to certain contents.

How much home insurance do I need?

It’s up to you to determine how much it would cost to replace your home and contents – the ‘sums insured’ – if they were totally destroyed, for example, by fire.

It’s the maximum amount we’ll pay, so it’s important you’re comfortable the amount you nominate is sufficient to replace your entire home and all of your contents at today’s prices.

Use these calculators to help you estimate how much it would cost to replace your home and contents.

For a more accurate rebuilding cost estimate, we recommend you consult a professional valuer or building contractor.

How can I get cheaper home insurance?

There are a number of ways you can reduce your Budget Direct home and/or contents insurance premium, including:

  • Select the right level of cover: Our range of optional benefits means you don’t have to pay for cover you may not need, e.g. flood cover.
  • Buy your policy online: If you get a quote and buy a policy online, you’ll receive a 15% (home or contents) or 30% (home and contents) discount on your premium.
  • Increase your excess: Choose an excess between $100 and $5,000; by increasing your excess, you could lower your premium.
  • Pay your premium annually: By paying annually instead of in instalments (i.e. fortnightly or monthly), you’ll pay a smaller premium and avoid administration fees.
Does home insurance cover carpets?

Yes – Budget Direct contents insurance covers loss or damage to your carpets.

Note that there is a limit on the amount we’ll pay to replace hand-woven carpets and rugs.

Does home insurance cover valuables I take with me away from my home?

We offer Personal Effects cover as an optional extra to cover your portable contents. This can cover a wide range of categories of belongings, including:

  • bicycles
  • clothing
  • jewellery/watches
  • musical instruments
  • photographic equipment
  • sporting equipment
  • medical aids.

To find out how much this coverage might cost, you can get a quote online.

*Based on customers who have made a claim on Budget Direct Contents Insurance, and who were surveyed between 10 February 2015 and 31 March 2022. Visit for more details.
|| Benefit capped at 10% of sum insured when your home is unliveable due to an insured event. Terms and conditions apply.
§ The addition of Flood Cover to a policy is subject to our underwriting criteria.
† {comparitron-disclaimer}

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