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1. Collect the required information

It’ll be quicker and easier for you to lodge your claim if you have the following information handy:

  • your policy number
  • details of the incident, including time and place
  • other drivers’ names, addresses, vehicle registration numbers, and insurance details
  • any witnesses’ names and contact details
  • details of any tow-truck company used
  • police report number (if applicable).

You may wish to read the product disclosure statement, to see what you can claim.

2. Lodge your claim

Claim online

Lodge your claim online and book an assessment of your vehicle’s damage.

24 hours, 7 days a week

Call us on 1300 139 591

A member of our team will help you lodge your claim over the phone.

1300 139 591

24 hours, 7 days a week

2 Days

3. Leave it with us

Within two business days of you lodging your claim, we’ll contact you to advise you of the next steps and, if necessary, request more information.

4. Get a decision

On acceptance of your claim, we’ll either repair, replace or pay you the market or agreed value of your vehicle.

Car accident guide

Use our car accident guide to help you remember what to do immediately after a collision. Download the guide, print it, fold it twice, and keep it in your car’s glovebox.

*Based on a survey of Budget Direct Car Insurance customers conducted between 10 February 2015 and 31 May 2019. Visit www.budgetdirectreviews.com.au for more details.