Budget Direct Immediate Roadside Assistance
Your car has broken down but you’re not a Budget Direct Roadside Assistance member. Don’t worry – you can still call us for help.
Whether it’s a flat battery, breakdown tow, punctured tyre, or something else, our national network of more than 2,700 service providers is on hand to assist you.
How it works
If we can’t help you mobilise your car over the phone, we’ll dispatch either a roadside contractor or a tow truck to assist you.
Pay the relevant fees (see below) by credit/debit card or direct debit from your bank account.
|Non-refundable service fee||$110|
|Annual membership fee||$89.95|
Membership vs on-demand
Some providers allow you to pay for roadside assistance when you need it – rather than you paying an annual membership fee in case you need it.
Use the table below to help you compare certain aspects of ‘on-demand’ or ‘pay as you go’ services and Budget Direct’s annual membership model:
|Factor||Budget Direct||‘On demand’ provider|
|Cost||Your annual membership fee of $89.95 entitles you to unlimited callouts each year.~||You pay for each callout, which can be as much as $110 or more, depending on the provider and nature of the breakdown.|
|Time of callout||Your membership fee entitles you to assistance 24/7, 365 days a year.||If you seek assistance outside of certain hours (e.g. 7am to 7pm), you may have to pay an extra fee.|
|Cancellation of callout||If you call for help but manage to get yourself going again, you can cancel the callout for no fee – even if the roadside contractor has nearly reached you.#||If you call for help but manage to get yourself going again, and you cancel the callout more than a certain number of minutes after the roadside contractor has been dispatched, you may have to pay a fee.|
Buy before you break down
By buying Budget Direct Roadside Assistance at least 48 hours before any breakdown, you’ll avoid incurring the $110 non-refundable service fee levied on non-members who call us for help.§
Once you’re a member, you’ll be entitled to unlimited callouts for assistance.~
Buy online or contact us and we’ll get you signed up.
Frequently asked questions
§ Roadside Assistance will commence 48 hours after the purchase of the Roadside Assistance policy. If you need assistance within 48 hours – or help at any time with a pre-existing condition – a non-refundable service charge of $110 will apply, in addition to your annual membership fee.
~ Subject to our fair use policy, which is explained in our terms and conditions.
# Tracking available in selected regions only.