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What you can do online

View your policy

See a summary of your car insurance policy, and any other policies you have linked to it.

Buy another policy

Get a quote and buy another car policy or a different type of insurance; add Roadside Assistance; and retrieve any insurance quotes you’ve saved.

Make a claim

Lodge a claim via your online account or by calling us on 1300 885 996.

Edit policy details

Edit your average annual mileage, listed drivers, optional extras (e.g. accident hire car), Basic excess, and lots more.

Request policy documents

Ask us to resend your insurance policy documents and email your certificate of currency to you.

Renew your policy

Review your renewal details, including your new premium, at least 14 days before your policy auto-renews or expires; and, if you’ve opted out of auto-renewal, renew your cover manually online.

Change payment details

Change your payment method, frequency, and fortnightly or monthly instalment date.

Update contact details

Update your postal address, phone number, and/or email address.

Upload photos

Upload photos – using your smartphone or PC – showing the condition of your car (if we need to inspect it to confirm it has no pre-existing damage). 

Find out more

To find out more about your car insurance policy’s terms, conditions, limits and exclusions, please read the product disclosure statement.

What you can do online

View your policy

See a summary of your home building and/or home contents policy, and any other policies you have linked to it.

Buy another policy

Get a quote and buy another type of insurance; and retrieve any insurance quotes you’ve saved.

Make a claim

Lodge a claim via your online account or by calling us on 1800 069 336.

Edit policy details

Edit your level of cover, property details (e.g. if your home is being renovated), optional extras (e.g. Flood Cover), excess, and lots more.

Request policy documents

Ask us to resend your insurance policy documents; and email your certificate of currency to you.

Renew your policy

Review your renewal details, including your new premium, at least 14 days before your policy auto-renews or expires; and, if you’ve opted out of auto-renewal, renew your cover manually online.

Change payment details

Change your payment method, frequency, and fortnightly or monthly instalment date.

Update contact details

Update your postal address, phone number, and/or email address.

Find out more

To find out more about your home insurance policy’s terms, conditions, limits and exclusions, please read the product disclosure statement.

What you can do online

View your policy

See a summary of your travel insurance policy and any other policies you have linked to it.

Update contact details

Update your postal address, phone number, and/or email address.

Request policy documents

Ask us to resend you your insurance policy documents.

Edit policy details

Edit your departure and return dates, destinations, optional extras (e.g. Snow Sports Cover), excess, and more. 

Buy another policy

Get a quote and buy another travel policy or a different type of insurance.

Find out more

To find out more about your travel insurance policy’s terms, conditions, limits and exclusions, please read the product disclosure statement.

What you can do online

View your policy

See a brief summary of your life insurance policy and any other policies you have linked to it.

Update contact details

Update your postal address, phone number, and/or email address.

Buy another policy

Get a quote and buy another type of insurance.

To do anything else, please contact us

Find out more

To find out more about your life insurance policy’s terms, conditions, limits and exclusions, please read the product disclosure statement.

Log into the Members Area to see what you’re covered for, view your claims history, change your policy details, and more.

Find out more

To find out more about your health insurance policy’s terms, conditions, limits and exclusions, please read the member guide.

What you can do online

View your membership

If you’ve bought standalone Roadside Assistance – without car insurance – you can see your membership start and end date.

Update contact details

Update your postal address, phone number, and/or email address.

Buy insurance

Get a quote and buy insurance; and retrieve any insurance quotes you’ve saved.

To do anything else, please contact us.

Find out more

To find out more about your Roadside Assistance membership terms, conditions, limits and exclusions, please read the membership certificate.

How to complete common tasks

View your policy details
  1. Log into your online account.
  2. Click/tap the button for the relevant policy.
Edit your policy
  1. Log into your online account.
  2. Click/tap the button for the relevant policy.
  3. Click/tap 'Modify Policy/Edit Policy'.
  4. Follow the prompts.

Note that there are some policy details you cannot edit; for help to change these details, please contact us.

Create an online account
  1. Go to the Register account web page.
  2. Enter a username and password.
  3. Click/tap 'Register'.
  4. Follow the prompts to link your policy to your account.
Get a quote/Buy another policy
  1. Log into your online account.
  2. Click/tap 'Start A New Insurance Quote/Get A New Quote'.
  3. Choose the type of cover you want a quote for.
  4. Follow the prompts.
Change your payment details
  1. Log into your online account.
  2. Click/tap 'Payment details'.
  3. Follow the prompts.

Note that you can change your payment method (credit card, bank account, PayPal) at any time; and your payment frequency (fortnightly, monthly, annually) once a year, when you renew your cover.

You can also push back the date of your next fortnightly or monthly instalment by up to 14 days, for example if you get a new job and your pay cycle changes; or if you’re temporarily short of funds. 

Update your contact details
  1. Log into your online account.
  2. Click/tap 'Contact Details'.
  3. Follow the prompts.
Renew your insurance online

At least 14 days before your car or home policy’s auto-renewal or expiry date, we’ll send you a renewal offer (or expiry notice, if we do not offer to renew your policy).

Automatic renewal (default)

Unless you’ve requested otherwise, your policy is set to renew automatically.

Your cover will continue as long as you keep paying your premiums.

You can still review your renewal details and, if necessary, edit your policy, as follows:

  1. Log into your online account.
  2. Click/tap the button for the relevant policy – you’ll see the date the policy will be auto-renewed.
  3. Click/tap ‘Review Renewal Details/Review Renewal’
  4. If you want to make changes, click/tap ‘Modify Policy/Edit Policy’.
  5. Follow the prompts.

Manual renewal

If you’ve opted out of auto-renewal, you’ll need to renew your cover manually online, as follows:

  1. Log into your online account.
  2. Click/tap the button for the relevant policy – you’ll see the date your policy will expire.
  3. Click/tap ‘Renew Online Now/Review Renewal’.
  4. If you want to make changes, click/tap ‘Modify Policy/Edit Policy’.
  5. Follow the prompts.
Link another policy to your account
  1. Log into your online account.
  2. Click/tap ‘Link another policy’.
  3. Enter the number of the policy you want to link and the policyholder’s details.
  4. Follow the prompts.

Frequently asked questions

Why can't I edit some of my policy details?

There are some policy details you cannot edit (indicated by a padlock symbol).

For help to change these details, please contact us.

After I edited by policy, my premium changed – why?

Some edits you make to your policy may increase or decrease your premium. 

We'll either charge you or refund you the pro-rata difference between the new premium and the old one.

If I edit my policy details, when will the changes take effect?

Unless you've requested otherwise, your modified policy will take effect immediately.

What our customers say

In November 2016 we surveyed more than 1000 customers who had managed their policy online.

Asked how well their experience of Online Policy Manager met their expectations, nearly 95% said it matched, exceeded, or greatly exceeded their expectations.

Here’s what some of them told us:

I didn't think it would be so easy

Very easy to manage without assistance

Very simple to make a payment and update my payment method

Quicker than speaking on the phone – a very simple process

I liked being able to tailor my cover and immediately see the impact on the cost of my policy

I'm so glad I can update my address online without needing to call

Manage your policy anywhere, anytime