Provided by NobleOak Life Insurance. Australia’s most awarded Direct Life Insurer 2020.
How to make a claim
1. Contact us
If you need to make a claim on your Life Insurance or Income Protection Insurance policy, you can contact us on 1300 220 627. We’ll guide you through what’s required, and refer you to NobleOak.
Your policy is underwritten by NobleOak, so your claim process will mostly be through them.
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Contact Us TodayWhat information is required to make a claim?
Life Insurance
- Claim Form (including signed medical authority)
- Death Certificate – certified
- Proof of Identity – certified
- Police and Coroner Report (if applicable)
- Medicare records through myGov
- For Terminal Illness claims, you will need to present 2 Medical Attendance Statement’s to be completed by Specialists confirming your diagnosis of 24 months or less to live
Income Protection Insurance
- Claim Form and Medical Attendance Statement including signed medical authority
- Proof of Identity – certified
- Police Report – if applicable
- Individual Tax returns, Business Tax Returns, Profit and Loss statements and/or payslips
- Supporting medical reports from all examinations and specialists
- Medicare records through myGov
Total Permanent Disablement
- Claim Form and Medical Attendance Statement including signed medical authority
- Proof of Identity – certified
- Police Report – if applicable
- Medicare records through myGov
- Supporting medical reports from all examinations and specialists
Trauma Insurance
- Claim Form and Medical Attendance Statement including signed medical authority
- Proof of Identity – certified
- Police Report – if applicable
- Medicare records through myGov
- Supporting medical reports from all examinations and specialists
2. You’ll receive instructions on documentation to complete
Once you’ve informed us you’re making a claim, NobleOak will walk you through the process, and send you the required documentation to complete. They’ll also explain what other documentation or information may be required.
3. Assessment
Once NobleOak has acquired all the essential information, they will review your claim, make a decision, and inform you of the outcome.
4. Payment
If NobleOak accepts your claim, the appropriate payment/s will be made to you (or your nominated beneficiary/ies). Once a claim is approved, claim payments are usually made within 5 business days, and are made in Australian dollars.
Life Insurance Claim FAQs
How do I make a claim?
We understand that when you make a claim, it would be during a difficult and emotional time. The Budget Direct Life Insurance claim team at NobleOak aim to make the process as compassionate and efficient as possible.
NobleOak has a claim philosophy built on a fundamental desire to always put the policy holder first. When making a claim, you or your beneficiary will be assigned a dedicated claims consultant to assist with the process.
As a first step, the Budget Direct Life Insurance claims team at NobleOak can be contacted on 1300 220 627. They will walk you or your beneficiary through the process, send the required documentation to complete and explain what other documentation may be required.
Once the claim is assessed, you or your beneficiary will be advised of the outcome promptly. Once a claim is accepted, payments are usually made within five business days.
Do you offer to pay funeral costs in advance?
If you hold Budget Direct Life cover and you were to pass away, $25,000 of your life cover amount will be quickly advanced to you to assist with funeral expenses, once evidence of age, and the death certificate is received. The payment of this benefit will reduce the Life cover benefit by the amount paid.
What happens after I submit my claim forms?
Once you’ve followed the claims process and submitted the appropriate forms, NobleOak will then review your claim. Once they have a decision, you or your beneficiary will be notified promptly.
NobleOak will keep in regular contact with you, however If you’re in the process of a claim and have any questions , you can contact the Budget Direct Life Insurance claim team at NobleOak on 1300 220 627.
How does the life insurance claims process work?
If you or your beneficiaries need to claim on your Budget Direct Life Insurance policy, you can start by calling the Budget Direct Life Insurance claim team at NobleOak on 1300 220 627.
NobleOak will explain the process, send you documents to complete and let you know what other documents you may need to provide.
Once NobleOak has collected all the essential information, they will review the claim and inform you or your beneficiary of the outcome.
You, your nominated beneficiary/ies, or your estate will receive the relevant payment, usually within five business days of claim acceptance, and in Australian dollars (as long as NobleOak accepts the claim).
Who do I contact if I have a question, or wish to make a claim on a Budget Direct Life Insurance policy or an Ozicare Life Insurance Policy that was issued prior to February 2022?
From 1 March 2022, the administration and claim handling components of your pre-February 2022 Budget Direct branded life insurance policy or your Ozicare life insurance policy will be managed by Genus Life Insurance Services Pty Ltd.
You can speak to a service or claims representative on 1300 88 44 88 or via email on: enquiry@genuslifeservices.com.au (Service and Claims)
How do I claim on Income Protection Insurance?
If you wish to submit a claim on your Budget Direct Income Protection Insurance, or Budget Direct Life Insurance, as a starting point please call 1300 220 627.