2. Complete the claims booklet
Once we’ve been notified of a claim, we’ll send a claims booklet to the relevant party for them to complete, sign and return to us.
The policy schedule shows what can be claimed.
3. Leave it with us
We’ll assess the case based on the information provided in the claims booklet and other supporting documentation, which may include:
- policy schedule
- death certificate
- medical reports
- test, examination or laboratory results
- any other supporting documentation we require.
We may also pay for additional examinations or tests and investigations.