An insurance excess is the fixed amount you pay towards a claim.
Depending on the circumstances of the incident that led to your claim, you may have to pay more than one excess: your Basic Excess plus any additional excesses that apply.
For example, if someone under the age of 21 causes an accident while driving your car, you’ll have to pay your Basic Excess (let’s assume it’s $600) plus an additional excess of $600 due to the driver’s age.
It means that if the damage bill was $5,000, you would pay $1,200 and we would pay $3,800.
On top of that, an additional excess of $500 would also apply if the driver who caused the accident hasn’t held their full or open Australian licence for two or more years.
This means if both of these excesses were applied to a damage bill of $5,000, you would pay $1,700 and we would pay $3,300
Your Basic Excess and the additional excesses are shown on your Insurance Certificate.
If you make a claim, we’ll tell you which excesses apply and when and how to pay them.
You won’t have to pay an excess if the accident is deemed a no-fault accident.