What is a car insurance excess?

A car insurance excess is the fixed amount you pay towards a claim for loss or damage to your car.

For example, if your excess was $600 and your damage bill $5000, you would pay $600 and we would pay $4400.

You won’t have to pay an excess if the accident is deemed a no-fault accident.

What is the purpose of a car insurance excess?

A car insurance excess is designed mainly to eliminate small claims that have a high administrative cost relative to the value of the claim – which in turn helps keep your premiums down.

Does the excess apply to each accident or incident?

Yes – the excess applies to each separate accident or incident that results in a claim.

If I make a car insurance claim, what will the excess be?

Unless you or another driver of your car have a no-fault accident, you’ll be required to pay:

  • your Basic Excess: the amount depends on the state/territory in which your car is kept; you may be able to increase or decrease it.

….as well as any additional excesses that apply, namely:

  • driver is under 21 years of age
  • driver is 21 to 24 years of age inclusive
  • driver has not held a full Australian licence for at least two years
  • driver is not listed on your insurance certificate
  • vehicle has exceeded annual limit of 12,000km (applies only to ‘low-kilometres’ policies).

The dollar amounts of your Basic Excess and the additional excesses are shown on your insurance certificate and can also be viewed in your online account.

Can I change my car insurance excess?

If you’re a comprehensive policyholder, you may, for a higher premium, be able to reduce your Basic Excess or, for a lower premium, increase it.

You can change your Basic Excess at any time by calling us on 1300 306 560 or logging into your online account and editing your policy.

(The additional excesses cannot be changed.)

Is there a driver-age excess?

Yes – if the driver of your car causes an accident and is aged under 21 or between 21 and 24, you’ll be asked to pay an additional excess (over and above your Basic Excess).

This additional excess will apply regardless of whether the driver is listed on your policy.

The dollar amounts of all additional excesses are shown on your insurance certificate and can also be viewed in your online account.

See all excesses

Is there an unlisted-driver excess?

Yes – if an unlisted driver of your car causes an accident, you’ll have to pay an additional excess (over and above your Basic Excess).

You can avoid this additional excess by listing all drivers on your policy.

Note that, to be covered, household members must be listed on your policy.

The dollar amounts of all additional excesses are shown on your insurance certificate and can also be viewed in your online account.

See all excesses

Do I have to pay an excess if the accident was not my fault?

No – as long as:

  • we decide the driver of another vehicle was entirely at fault, and
  • you tell us the at-fault driver’s full name, address, and vehicle registration, and
  • the amount of your claim is more than your Basic Excess.

My car's been stolen – do I have to pay an excess?

Yes – but only your Basic Excess.

My car's been damaged by severe weather – do I have to pay an excess?

Yes – but only your Basic Excess.

My car's window glass has been cracked or smashed – do I have to pay an excess?

Yes – your window-glass excess is the same as your Basic Excess, however you have the option of reducing the former to just $40.

You can do this when you buy a policy or – if you’ve already bought one – by calling us on 1300 306 560 or logging into your online account and editing your policy.

Note that you can reduce your window-glass excess over the phone at any time, but via your online account only at renewal time.

My car's been maliciously damaged – do I have to pay an excess?

Yes – but only your Basic Excess.

My car's a write-off – do I have to pay an excess?

Yes – unless you or another driver of your car have a no-fault accident, you’ll have to pay the Basic Excess and any additional excesses that apply.

When is a car insurance excess paid?

If your car is repairable, we’ll ask you to pay the excess before the repairs start.

If your car is written off, we’ll deduct the excess from the final settlement amount we pay you.

Can I pay a car insurance excess in instalments?

Normally, the excess is paid as a lump sum.

If you can’t pay it as a lump sum due to financial hardship, you can ask us whether you might be entitled to assistance.

If you are, we may give you longer to pay the excess or allow you to pay it in instalments, for example.

What is a rental-car excess?

A rental-car excess is the amount of money you would have to pay the rental company if one of their cars got damaged or stolen while in your care.

The excess is typically several thousand dollars, however you can pay extra to reduce your liability, in most cases to several hundred dollars.

If your cover entitles you to one, we’ll supply you with a hire car if your car is stolen (up to 14 days, up to $1,000) or damaged in an accident (up to 14 days).

However, if you decide to reduce your hire-car excess, that extra cost will need to be met by you.

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