Trip Cancellation Cover

All Budget Direct Travel Insurance policies except Basic can cover the cost of cancelling (or amending) your trip due to an insured event, which may include:

• An unforeseen illness, injury or death suffered by you, someone you’re booked to travel with, or a close relative or business associate (who is a resident of Australia and in Australia at the time the event occurs).
• Your permanent full-time or part-time workplace making you involuntarily redundant unexpectedly.

If cover is available, we can pay you up to the maximum benefit you’re entitled to for non-refundable travel, accommodation, tours, activities and visas you’ve paid for and which you cannot recover from any other sources.

Alternatively, we can cover the expense of amending your trip before you depart, as long as it does not exceed the cost of cancelling your trip.

Yes, all Budget Direct Travel Insurance policies except Basic can cover cancellation (or amendment) of your trip up to your chosen cover amount due to an unforeseeable illness, injury or death suffered by you, someone you’re booked to travel with, or a close relative or business associate (who is a resident of Australia and in Australia at the time the event occurs).

There are two work-related scenarios under which Budget Direct travel insurance policyholders (except those with Basic policies) can make a cancellation claim:

• You’re made redundant from your permanent full-time or part-time position by your employer, as long as:
  • At the time you booked your trip, you had no reason to believe you would be made redundant.
• You are a member of the armed forces, police, fire, nursing or ambulance services and must stay in Australia due to an emergency or you’re posted overseas unexpectedly.

Relationship breakdowns aren’t covered under your travel insurance.

If you have any extenuating circumstances that forced a cancellation, please feel free to contact our team to discuss your coverage.

Yes, all Budget Direct policyholders (except those with Basic cover) can lodge a claim for cancellation or amendment fees due to a natural disaster.

No, we do not cover cancellations related to sick dogs, cats or other pets.

All Budget Direct policies except Basic include cover for cancellation due to unforeseen illnesses and injuries sustained by you, someone you’re booked to travel with, or a close relative or business associate (who is a resident of Australia and in Australia at the time the event occurs).

Yes, all Budget Direct policies except Basic, can pay up to $4,000 in travel agent cancellation fees.