There’s nothing worse than having your vehicle breakdown when you need it most, whether you’re stranded on the side of the road with a flat battery, or you’ve just locked your keys in the car. That’s why having Roadside Assistance with unlimited callouts§ can not only give you peace of mind, but also save you money over the course of the year.

When it comes to choosing which Roadside Assistance policy you should go with, make sure you choose a policy with features and benefits that you think will meet your breakdown needs.

Price

Make sure the policy you choose provides you value at a reasonable cost. Budget Direct’s Roadside Assistance is priced at only $79.95 for the whole year, which works out to be just $1.60 per week.

Towing limits

Included in the Roadside Assistance is free towing up to 15 kilometers for the metropolitan areas of capital and satellite cities and major regional cities and towns across Australia. For breakdowns that happen outside of those metropolitan areas in more rural and remote locations, Roadside Assistance provides free towing for up to 50 kilometers.

Number of call outs

Make sure you find a company that offers you unlimited callouts (subject to a fair use policy) so if your vehicle breaks down for a popped tyre one month and a flat battery the next, you won’t be charged for the additional breakdown.

Emergency key service

Locking your keys in your vehicle can be a frustrating experience so having Roadside Assistance with Budget Direct means you’ll be able to regain entry to your vehicle or retrieve a spare set of keys up to the cost of $125.

Flat battery

Depending on your breakdown needs, Roadside Assistance can help give you a jump-start or help you source and install a replacement battery at your cost.

Emergency Fuel

If you find yourself in a sticky spot with an empty fuel tank, Roadside Assistance with Budget Direct can provide you with up to $15 worth of fuel to get you to a service station to fill up.

Tyre change over

If you’ve got a flat tyre and aren’t able to change it yourself, we can replace the damaged tyre with your spare tyre.

Free advice

Sometimes a breakdown can be easily remedied which is why Budget Direct provides its Roadside Assistance members with 24/7 technical phone assistance to help provide diagnostic support.

Tracking function (GPS)

Knowing help is on the way can be very reassuring when you’re broken down, but Budget Direct’s Roadside Assistance goes one step further and when available provides it’s members with GPS tracking# on their roadside contractor’s location and their estimated time of arrival. You don’t even need to download an app, you can track their progress straight from your smartphone.

Frequently asked questions

What does roadside assistance cover?

Budget Direct Roadside Assistance covers you if you’re left stranded – within our service area – for one or more of the following reasons:

  • dead battery
  • minor mechanical or electrical fault
  • flat tyre
  • keys locked in vehicle or lost
  • empty fuel tank.

If we can’t get you moving again quickly with an easy fix over the phone, we’ll dispatch either a roadside contractor or a tow truck to assist you (within our service limits).

When can I start using my roadside assistance?

You can start using your Budget Direct Roadside Assistance for breakdowns that occur 48 hours or more after purchasing your membership.

If you require assistance before then – or help at any time with a pre-existing condition – a non-refundable service charge of $100 will apply, in addition to your annual membership fee.

How quickly can I expect roadside assistance?

It will depend on a number of factors, including your location and road conditions.

If possible, we’ll SMS you a link to a map showing the real-time location of your Budget Direct roadside contractor as they approach the breakdown area; and their estimated time of arrival (ETA).

This tracking service is available in selected areas only: If it’s not available in your area the contractor (or tow-truck operator) will instead call to let you know they’re on their way and, if necessary, update you on their ETA.

Our goal is to get you back on the road as soon as possible.

Can I get roadside assistance if I'm not already a member?

Yes, even if you're not a Budget Direct Roadside Assistance member, you can still call us for help if your car breaks down.

Non-members are required to pay a non-refundable service fee of $100, in addition to an annual membership fee of $79.95.

Once you're a member, you're entitled to unlimited callouts for assistance.§

Read more about immediate roadside assistance

How does roadside assistance work?

When you call Budget Direct, we’ll ask you a series of questions about your vehicle to narrow down the likely cause of the breakdown (unless it’s obvious).

If we’re unable to pinpoint the problem and/or get you moving again quickly with an easy fix over the phone, we can dispatch either a roadside contractor or a tow truck to assist you.

If we send a contractor, they will in most cases be able to mobilise your vehicle; in the unlikely event they can’t, we can arrange for your car to be towed.

For more details, please read our Roadside Assistance terms and conditions.

§ Subject to our fair use policy, which is explained in our terms and conditions.
# Tracking available in selected regions only.

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