Claiming compensation for missed flights
If you’re a Budget Direct travel insurance policyholder and you miss a domestic or international flight, your ability to claim compensation will depend on the circumstances.
If you are eligible for compensation, the circumstances will also help you determine exactly who you can claim from: your airline or us.
The airline’s compensation will vary, according to whether the event that caused the missed flight was within or outside their control.
Certain events outside of an airline’s control are covered by us, subject to your level of cover.
What’s not covered?
- These are just some of the reasons for missed flights that we do not insure; for more details, including terms and conditions, please read the Product Disclosure Statement.
- For example, you may be able to claim ‘Additional expenses’ from us if your flight is disrupted due to a riot, strike or civil commotion and you need to return home to Australia (or your home in Australia if you’re travelling domestically) earlier than planned or ‘Travel delay expenses’ if your return flight to Australia (or your home in Australia if you’re travelling domestically) is delayed (excluding claims resulting from you missing a connection flight, civil unrest, or from strikes, industrial action or natural disasters that were public knowledge before you bought your policy). Our Last Minute policy does not include the ‘Travel delay expenses’ benefit. For more details, please read the PDS.
Conditions of carriage
When you purchase an air ticket, you’re entering into a contract with the airline.
The contract’s terms and conditions are set out in the airline’s ‘conditions of carriage’ (your air ticket may contain additional terms and conditions).
The airlines’ terms and conditions include remedies offered to consumers affected by flight delays or cancellations.
It’s important to note that many airlines do not guarantee scheduled flight times, which are not part of their contract of carriage with you. They may also reserve the right to use substitute airlines or aircraft and to alter or omit stopovers.