Home Claims Helper FAQs

For general enquiries and feedback, Contact Us or Make a Complaint

Insurance is arranged by Auto & General Services Pty Ltd (ABN 61 003 617 909, AFSL 241 411, Registered Office: 13/9 Sherwood Rd, Toowong 4066) on behalf of the insurer, Auto & General Insurance Company Limited ABN 42 111 5 86 353.

Because we don’t know your financial needs, we can’t advise if this insurance will suit you. Please consider your needs, Financial Services Guide, Product Disclosure Statement, Target Market Determination, and Key Facts Sheets when deciding to buy insurance. Home & Contents Insurance not available in NT, North Qld and Northern WA. Subject to meeting underwriting criteria.

^{^} Online Discounts Terms & Conditions

Discounts apply to the premium paid for a new Budget Direct Home & Contents, Home only, Contents only, Comprehensive, Third Party Property Only or Third Party Property, Fire & Theft Car Insurance policy, initiated online on or after 29 March 2017, and for a new Budget Direct Comprehensive, Third Party Property, Fire & Theft & Third Party Property only Motorcycle Insurance policy, initiated online on or after 4 June 2020 and for a new Pet Insurance policy, initiated online on or after 18 February 2021. This online discount does not apply to Roadside Assistance that is added to a Budget Direct Car Insurance policy.
The new policy discount amount varies by product: 30% discount on combined Home & Contents Insurance (consisting of 15% discount for combining Home & Contents covers and 15% discount for policies initiated online),15% for Home only or Contents only policies, 15% discount on Comprehensive, Third Party Property Only and Third Party Property, Fire & Theft Car or Motorcycle Insurance and 15% discount on Pet Insurance.
A 15% discount applies to the premium paid for a new Budget Direct Travel Insurance policy initiated and purchased online on or after 22 February 2023.
Discounts do not apply to any renewal offer of insurance.
Discounts only apply to the insurance portion of the premium. Discounts are applied before government charges, taxes, levies and fees, including instalment processing fees (as applicable). The full extent of discounts may therefore be impacted.
We reserve the right to change the offer without notice.

^† Price Comparison Figures

Figures represent average savings based on data provided by customers who reported they switched online to Budget Direct's, Comprehensive Car Insurance or Combined Home & Contents Insurance or Buildings Only Insurance or Contents Only Insurance from comparable policies, between 1 January 2023 and 30 June 2023. Individual circumstances and policy terms may vary. Please compare for yourself.

^* Reviews

Based on a survey of Budget Direct Home Insurance customers conducted between 10 February 2015 and 31 August 2023. Visit www.budgetdirectreviews.com.au for more details.

^§ Flood Cover

The addition of Flood Cover to a policy is subject to our underwriting criteria.

Report Insurance Fraud

Website Terms of Use

Staying Safe Online

^ Online Discounts Terms & Conditions

† Price Comparison Figures

* Reviews

§ Flood Cover

^{^} Online Discounts Terms & Conditions

^† Price Comparison Figures

^* Reviews

^§ Flood Cover