How do I add Reduced Window Glass Excess to my policy?
For an additional premium, you can add optional Reduced Window Glass Excess to your Budget Direct Comprehensive Car Insurance policy.
You can do this when you get a quote and buy a policy. (During the quote process you’ll be presented with an initial price before being asked to ‘refine your cover’: This is your opportunity to add optional benefits, including the Reduced Window Glass Excess.)
If you’ve already bought a policy, you can add Reduced Window Glass Excess by calling us on 1300 306 560 or logging into your online account and editing your policy at renewal time.
What if I don’t choose this option?
If you don’t add Reduced Window Glass Excess to your comprehensive policy, you can still make a claim for window-glass damage, but the standard excess will apply.
Depending on how the damage bill compares with the excess, you may or may not decide to lodge a window-glass claim.
How do I get my car’s window glass fixed?
The process for getting your car’s damaged windscreen or window glass repaired or replaced is as follows:
- You lodge a claim either online or by calling us on 1300 139 591.
(If your window glass was maliciously damaged, e.g. in the course of a break-in, you’ll need to report it to the police and give us the report reference number.)
- Our partner National Windscreens (NW) will contact you (typically within four hours) to set up an appointment (online claims); or one of our call-centre consultants will put your call through to NW (telephone claims).
- One of NW’s vehicle-glass technicians will meet you at the agreed time and place and, depending on the nature of the damage, will either repair or replace your car’s window glass.
Find out more
The information on this page is a summary only. For more details about Budget Direct Comprehensive Car Insurance, including the terms, conditions, limits and exclusions that apply, please read the Product Disclosure Statement.
How to make a claim
Will a windscreen claim affect my no-claim discount?
No — your no-claim discount (NCD), or driver rating, will not be affected if you make a claim for damage to your car’s windscreen or window glass only.
How much does it cost to fix a windscreen?
The cost of fixing a windscreen is based on many factors, including the size and position of the damage and the make and model of your car. It ranges from a few hundred dollars to several thousand.
Who are National Windscreens?
Established in 1987, National Windscreens (NW) is Australia’s largest independent windscreen company.
It has more than 100 strategically located fitting centres and several hundred automotive glaziers — the country’s largest fleet — who repair and replace thousands of windscreens each week.
NW is Budget Direct’s preferred partner for the repair and replacement of vehicle glass.
Are your replacement windscreens genuine or after-market?
National Windscreens fits both genuine (OEM) and after-market windscreens. They will discuss with you the most appropriate type for your car, based on its age and condition.
Regardless, NW uses only parts that meet Australian design rules and standards and that maintain the safety and structural integrity of your car. Moreover, the replacement windscreen is guaranteed for as long as you own the car.
My car’s windscreen contains sensors and/or cameras — can you repair or replace it?
Yes — our automotive glaziers National Windscreens can repair or replace conventional and ADAS (Advanced Driver-Assistance Systems) windscreens.
After repairing or replacing an ADAS windscreen — which contain sensors and cameras — NW will reset, or recalibrate, it to ensure all the safety features are working properly.
Is it illegal to drive with a cracked windscreen?
The legality of your car’s chipped or cracked windscreen will depend on the size and position of the damage and the relevant laws in your state or territory.
Many jurisdictions base their laws on the National Road Transport Commission’s Roadworthiness Guidelines. Under these guidelines, the driver’s side of the windscreen swept by the wipers must not have any:
- bulls-eye or star fractures bigger than 16mm in diameter
- cracks longer than 150mm
- cracks that penetrate more than a single layer of laminated glass.
It’s always illegal to drive a car with a smashed windscreen.
For more information, contact the road transport authority in your state or territory.