Managing your car insurance
How can I see and change my car insurance policy details?
You can view and manage many of your Budget Direct car insurance policy details – including your contact details, payment preferences, drivers, excesses and optional benefits – through your online account.
You can access your account at your convenience, on any device, 24/7.
(You can also see some of your policy details on your certificate of insurance.)
What changes can I make to my car insurance policy?
Among the things you can change on your Budget Direct car insurance policy are:
- contact details
- payment preferences
- listed drivers
- driver-age restrictions
- kilometres driven per year
- optional extras
- excess (Basic)
- car details (e.g. modifications)
- driving and claims history.
You can change your policy details either via your online account or by contacting us.
Note that you can reduce your window-glass excess only within 21 days of buying your policy, renewing it, or transferring it to a replacement vehicle.
Can a family member enquire or make changes to my Car Insurance policy?
They can, but first, you will need to add them to the policy as an authorised person. Once they’re authorised on your account, they can act on your behalf to view, amend, enquire on, claim on, or cancel a policy.
How do I change my contact details?
To update your contact details:
- Log into your online account.
- View your car policy.
- Click or tap the ‘Change Contact Details’/’Your Details’ button.
- Follow the prompts.
How do I change my car insurance policy details?
To modify, or edit, selected car insurance policy details (excess, optional extras, etc.):
- Log into your online account.
- View your car policy.
- Click on or tap the ‘Modify Policy’/’Edit Policy’ button.
- Follow the prompts.
Why can’t I edit some of my policy details?
There are some policy details you cannot edit (indicated by a padlock symbol).
For help to change these details, please contact us.
After I edited by policy, my premium changed – why?
Some edits you make to your policy may increase or decrease your premium.
If you pay your premium as an annual lump sum, we’ll either charge you or refund you the pro-rata difference between the new premium and the old one. We will not refund any amount of $1 or less.
If you pay fortnightly or monthly, we’ll increase or decrease your instalments accordingly.
If I edit my policy details, when will the changes take effect?
Unless you’ve requested otherwise, your modified policy will take effect immediately.
I'm selling my car – what do I need to do?
If you’re selling your car and buying another one, you can quickly and easily transfer your Budget Direct car insurance to your replacement car.
Simply call us on 1300 306 560 and tell us the year, make and model of the replacement car.
We’ll then guide you through the process of shifting your insurance from your previous car to your new one.
If you don’t intend to replace your car, we can help you cancel your existing insurance policy.
I'm moving house – do I need to let you know?
Yes – you’ll need to notify us of your new address as soon as you move.
Either call us on on 1300 306 560 or log into your online account and follow these steps:
- View your car policy.
- Edit your address (and your rego, if you’ve moved interstate and have new number plates).
- View the details of your updated policy, including the new premium.
- Pay any additional premium that may be due.
I need additional support, is there other assistance you can provide?
We are committed to supporting customers within the bounds of our insurance expertise. Additional support options are listed on our Customer Assistance page.
