Important information regarding revised Call Centre operating hours due to COVID-19. Click here.
How can I see and change my car insurance policy details?
You can view and manage many of your Budget Direct car insurance policy details – including your contact details, payment preferences, drivers, excesses and optional benefits – through your online account.
You can access your account at your convenience, on any device, 24/7.
(You can also see some of your policy details on your certificate of insurance.)
How do I set up an online account?
It will vary, according to the following scenarios:
If you buy car insurance online
When you buy your policy, an online account will be automatically set up for you; you’ll be able to view your policy details immediately. Once your policy has been issued, we’ll ask you to create a password so you can log into your account later.
If you buy car insurance over the phone
We’ll ask you to provide us with your email address. We’ll then email you instructions for creating a password so you can log into your online account.
If you’ve bought car insurance but don’t have an online account
You can register for an online account.
What changes can I make to my car insurance policy?
Among the things you can change on your Budget Direct car insurance policy are:
- contact details
- payment preferences
- listed drivers
- driver-age restrictions
- kilometres driven per year
- optional extras
- excess (Basic)
- car details (e.g. modifications)
- driving and claims history.
Note that you can reduce your window-glass excess only when you buy your policy, renew it, or transfer it to a replacement vehicle; the excess cannot be reduced mid-term.
How do I change my contact details?
How do I change my car insurance policy details?
To modify, or edit, selected car insurance policy details (excess, optional extras, etc.):
- Log into your online account.
- View your car policy.
- Click on or tap the ‘Modify Policy’/’Edit Policy’ button.
- Follow the prompts.
After I edited by policy, my premium changed – why?
Some edits you make to your policy may increase or decrease your premium.
If you pay your premium as an annual lump sum, we’ll either charge you or refund you the pro-rata difference between the new premium and the old one.
If you pay fortnightly or monthly, we’ll increase or decrease your instalments accordingly.
If I edit my policy details, when will the changes take effect?
Unless you’ve requested otherwise, your modified policy will take effect immediately.
I've forgotten my account username and password – what must I do?
If you forget your username and/or password:
- Go to the Policy Manager web page.
- Click on the Forgot password? or Forgot username? link.
- Verify you are the account holder by typing in your policy number and personal details.
- Create a new password.
I'm selling my car – what do I need to do?
If you’re selling your car and buying another one, you can quickly and easily transfer your Budget Direct car insurance to your replacement car.
Simply call us on 1300 306 560 and tell us the year, make and model of the replacement car.
We’ll then guide you through the process of shifting your insurance from your previous car to your new one.
If you don’t intend to replace your car, we can help you cancel your existing insurance policy.
I'm moving house – do I need to let you know?
Yes – you’ll need to notify us of your new address as soon as you move.
- View your car policy.
- Edit your address (and your rego, if you’ve moved interstate and have new number plates).
- View the details of your updated policy, including the new premium.
- Pay any additional premium that may be due.