In a world first, Budget Direct’s new and improved Home & Contents Product Disclosure Statement (PDS) meets the WriteMark Plus Plain Language Standard.
Budget Direct has re-designed it’s Home & Contents Product Disclosure Statement (PDS) to improve the overall customer experience, making it easier for customers to read and understand what they are covered for and how to make a claim.
The new PDS achieved the WriteMark Plus standard for plain language. The ‘Plus’ is specifically awarded for documents that have been endorsed by customers through consumer testing. Budget Direct is leading the way by being the first insurer to be awarded the WriteMark Plus standard.
Budget Direct’s General Manger for Home Underwriting and Product, Andriy Kvyatkovskyy, said “we want our customers to feel confident in having their insurance policy with us and a key part of that is making sure they understand their cover.”
“We revised our previous Home & Contents PDS to reflect our customer experience principles that are focused on building trust.”
“We walked in their shoes to improve the language we use.”
Write’s Chief Executive, Lynda Harris said Budget Direct has done an incredible job with this policy document.
“They’ve shown they truly care about their customers by creating a beautifully simple document that tells the customer about their insurance policy in a clear and straightforward way. Congratulations on achieving WriteMark Plus!”
Multiple teams across the company contributed to bringing the vision to life. Budget Direct’s in-house design team worked alongside external consultants to develop new graphics and layout to make the PDS easy to read and follow.
When a document or website holds the WriteMark, it demonstrates to customers that the writing meets a very high standard of clear and open communication. To learn more about Budget Direct’s new Home & Contents PDS visit: https://www.budgetdirect.com.au/home-contents-insurance.html
Budget Direct was established as an insurance provider in Australia in 2000. It is part of the international BHL group of companies headquartered in the British Isles. The group provides more than 8 million policies to insurance customers and administers $AUD 3 billion in premiums annually. Budget Direct offers Motor, Home & Contents and Travel Insurance as well as Roadside Assistance.
Budget Direct is a multi-award-winning insurer having won Money magazines Insurer of the Year 2019 for the third year in a row and Canstar’s Outstanding Value Car Insurance 2019 for 13 years in a row amongst many other awards. Our policies are underwritten by Auto & General Insurance Company Limited, an Australian insurance company regulated by APRA and a member of the Insurance Council of Australia.
Auto & General has specialised in the sale, management and underwriting of insurance products in Australia since 2000. Our insurance products include car, home and contents and travel. We provide insurance for a number of brands including Budget Direct, 1st for Women, Ozicare, Australia Post, Virgin Money, and ING. We have contact centres based in Queensland and claims assessing centres in Brisbane, Sydney, and Melbourne, in total employing in excess of 1500 people. Our commitment to providing exceptional service has seen the company win multiple industry awards.
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