Accessing our products and services

Phone accessibility
Website accessibility
Resources

If you find it difficult to hear or speak

Use the National Relay Service 24/7 for free:

Voice Relay

  1. Dial 1300 555 727.
  2. Ask the relay officer to call Budget Direct on 1300 306 560.

Detailed instructions

SMS Relay

  1. Send an SMS to 0423 677 767, with Budget Direct’s name, number (1300 306 560) and the message you’d like to send us.
  2. Follow the prompts.

Detailed instructions

Teletypewriter (TTY) — Speak and Read

  1. Dial 133 677.
  2. Ask the relay officer to call Budget Direct on 1300 306 560.

Detailed instructions

Teletypewriter (TTY) — Type and Read

  1. Type 133 677.
  2. Type Budget Direct’s number (1300 306 560).

Detailed instructions

NRS app

The NRS app allows you to make NRS Chat, NRS Captions, Voice Relay and Video Relay calls. You can download the app from Google Play or the App Store.

If English is not your first language

Use the Translating and Interpreting Service (TIS National) 24/7 at your cost:

  1. Register a personal account.
  2. When you need a phone interpreter, call 131 450.
  3. Be ready to provide Budget Direct’s name, phone number (1300 306 560) and your insurance policy number.

Help using TIS National services

The World Wide Web is intended to work for all people, whatever their hardware, software, language, location, or ability.

These include people with a diverse range of hearing, movement, sight and cognitive ability.

Indeed, the United Nations recognises access to information and communication technologies, including the web, as a basic human right.

The following section outlines what we’ve done to make our website accessible.

What we’ve done

Clear layout and design

Our website has clear headings, navigation bars and consistent styling, making it easier to use for people with visual, cognitive and learning disabilities.

Moving, flashing or blinking content

We have very little content that moves, flashes or blinks and virtually all of it can be controlled — important for photosensitive people, for example.

Notifications and feedback

Our notifications and feedback, including our error messages, are clear and simple.

Reduced file sizes

We compress images and other files on our site, enabling people with slow internet connections to download web pages reasonably quickly.

Text alternatives (‘alt text’)

We use alt text to describe images to users who cannot see them; using a screen reader, these users can hear the alt text read out.

Understandable content

We endeavour to use short words and sentences, so our content is easy to understand.

Well-organised content

We’ve organised our content in a way that helps users to orient themselves and navigate effectively.

Continuous improvement

While we’ve done things to make our products and services accessible, we know there’s lots more to do, especially to our website.

Our goal is to meet an AA level of accessibility, as per the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.0 (WCAG 2.0).

In the meantime, if you have any suggestions on how we could improve the accessibility of our site, please contact us.

Better web browsing: Tips for customising your computer: This W3C web page provides references to resources to help you customise your particular web browser and computer setup.

Contacting organisations about inaccessible websites: This W3C web page describes the steps you should take to report accessibility problems with an organisation’s website.

How to find accessible media and web browsers: This article, by the Centre for Inclusive Design, looks at the accessibility features of the five most popular web browsers.