Can car insurance be cancelled?
Yes – you can cancel your Budget Direct car insurance policy, without notice, at any time.
How do I cancel my car insurance?
Simply call us on 1300 306 560 and we’ll help you.
Does car insurance have a cooling-off period?
Yes – our cooling-off period starts the moment you buy your Budget Direct car insurance policy and lasts for 21 days.
If you change your mind within that time, you can cancel your policy and – if you haven’t made a claim – get all your money back.
If I cancel my car insurance policy, will I have to pay a fee?
It depends on the circumstances.
You will not have to pay a cancellation fee if you:
- cancel your policy within 21 days of buying it – the cooling off period – and have not made any claims, or
- decline our annual offer to renew your policy (effectively cancelling your policy).
Otherwise, you’ll have to pay an ‘early cancellation’ fee of $40.
Can I cancel my car insurance policy and get a refund?
If you cancel your policy within 21 days of buying it – the cooling-off period – you’ll receive a full refund of your premium payments (as long as you have not made any claims).
If you pay your premium annually and cancel after the cooling-off period, you’ll be refunded a pro rata amount, i.e. any unused portion of your premium (minus the ‘early cancellation’ fee, and as long as you have not made any claims).
If you pay your premium in instalments (i.e. fortnightly or monthly) and cancel after the cooling-off period, any payments you have made will not be refunded (and you’ll incur the early cancellation fee).
Must I cancel my insurance policy after selling my car?
It depends on whether or not you buy a replacement car.
If you’re selling your car and buying another one, you can quickly and easily transfer your Budget Direct car insurance to your new car.
If you do not intend to replace the car, you can cancel your insurance policy by calling us on 1300 306 560.
Can I cancel my car insurance policy after making a claim?
Yes – you can cancel your policy at any time.
Note that if you pay your premium annually and cancel your policy mid-term after making a claim, you will not be refunded for the remaining months of your policy.
Can Budget Direct cancel my car insurance policy?
If you don’t observe the conditions of your cover, we may cancel your policy (only if permitted by law).
These conditions include providing us with true and complete information regarding your car, the insured drivers, and any incidents that lead to a claim.
If we cancel your policy due to your failure to meet your obligations, you’ll be refunded either fully or a pro rata amount, i.e. any unused portion of your premium.
For more information, please read the product disclosure statement.
Can my policy be cancelled for non-payment?
Yes – if your fortnightly or monthly premium instalments are overdue by a month or more, we may cancel your policy.
If you don’t pay your premium when it’s due, we’ll send you a friendly reminder via SMS.
Experiencing financial difficulty? Please contact us to discuss your options.
Can my policy be cancelled for my failure to disclose information?
Yes – if we ask you questions, you have a duty of disclosure to tell us anything relevant to our decision to insure you and under what terms.
This duty applies when you take out car insurance for the first time, or renew, extend, vary or reinstate it, including any changes to something you’ve previously told us.
If you do not tell us anything you’re required to tell us, we may cancel your policy.
(In addition, we may reduce the amount we pay you if your make a claim; and if your failure to tell us is fraudulent, we may refuse to pay your claim and treat the contract as if it never existed.)
How will the cancellation of my policy be confirmed?
Regardless of whether you cancel your car insurance policy or we do (only if permitted by law), we’ll send you written confirmation of the cancellation via email or post.
What do I do if my car insurance policy is cancelled?
Regardless of whether you cancel your policy or we do (only if permitted by law), if you intend to continue driving the car in question, you should consider getting it insured by another provider immediately.
You can get your search for another insurer underway by using the Insurance Council of Australia’s Find an Insurer website.
Can my cancelled car insurance policy be reinstated?
It will depend on the circumstances behind the cancellation of your policy and the amount of time that has passed since it was cancelled.
If your cancelled policy cannot be reinstated, you may still be able to buy a new policy from Budget Direct.
For more information, please contact us.
How do I switch car insurers?
Switching car insurers is a lot quicker and easier than you might think – just follow these steps.
- Research – compare different insurers’ products and get quotes.
- Buy – if you get a quote and buy a Budget Direct comprehensive or third party policy online, you’ll save 15%.
- Contact – once you’re covered by us, contact your previous insurer to decline their renewal offer or cancel your other policy mid-term.
If you cancel mid-term, your previous insurer may refund the unused portion of your premium; however, they may charge you a cancellation fee.