Budget Direct has been awarded Australia’s Happiest Car & Home Insurance Customers for 2014 from social media monitoring website ServiceRage.
ServiceRage bases the rankings on the ratio of positive and negative social media activity between customers and companies. In the past year Budget Direct has outperformed 20 other monitored brands with a lead of over 10% achieving the highest ranking in the Car and Home Insurance category.
After being named by Money magazine as Best of the Best for Car and Home & Contents Insurance 2014, and by Canstar as Outstanding Value Car Insurance provider eight years in a row, this latest win makes Jonathan Kerr Director of Marketing & Digital at Budget Direct a very happy man.
“Winning awards for cheapest price and outstanding value products is superb but getting the independent award for Australia’s Happiest Customers on Car and Home & Contents Insurance means the world to everyone at Budget Direct,” says Mr Kerr.
“This shows we are delivering the complete winning package: service, price and product, to our super smart customers.”
Budget Direct is miles ahead of every other monitored brand in the Home and Car category, according to ServiceRage Director Mark Wells.
“ServiceRage is like a super pumped up version of word of mouth from family and friends. If you want to know what it feels like to be a customer of any of these brands, this is where you go. Budget Direct customers are being taken care of by the only 5 star general insurance company on our site,” says Mr Wells.
To read more about the awards go to http://www.servicerage.com/awards
Budget Direct was established as an insurance provider in Australia in 2000. It is part of the international BHL group of companies headquartered in the British Isles. The group provides more than 8 million policies to insurance customers and administers $AUD 3 billion in premiums annually. Budget Direct offers Motor, Home & Contents and Travel Insurance as well as Roadside Assistance.
Budget Direct is a multi-award-winning insurer having won Money magazines Insurer of the Year 2019 for the third year in a row and Canstar’s Outstanding Value Car Insurance 2019 for 13 years in a row amongst many other awards. Our policies are underwritten by Auto & General Insurance Company Limited, an Australian insurance company regulated by APRA and a member of the Insurance Council of Australia.
Auto & General has specialised in the sale, management and underwriting of insurance products in Australia since 2000. Our insurance products include car, home and contents and travel. We provide insurance for a number of brands including Budget Direct, 1st for Women, Ozicare, Australia Post, Virgin Money, and ING. We have contact centres based in Queensland and claims assessing centres in Brisbane, Sydney, and Melbourne, in total employing in excess of 1500 people. Our commitment to providing exceptional service has seen the company win multiple industry awards.
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