Leading car insurance company Budget Direct is the provider of the Best General Insurance Product award announced by Australian Business & Finance Magazine.
Fast approaching 10 years of operation in Australia, Budget Direct is one of the country’s leading comprehensive car insurance providers helping reshape the insurance industry by offering fantastic value to drivers via rewards for a good driving history.
Budget Direct's comprehensive car insurance offers competitive features, allowing consumers to tailor policies to meet their individual needs. Some of the features customer can take advantage of include a best price guarantee, accident car hire option, no paper application forms to complete and over the phone claims notification.
Internally, Budget Direct’s systems are purpose built to streamline the experience of purchasing insurance to make it as enjoyable and efficient as possible.
Gerry O’Shaughnessy, Director of Call Centre Operations, said Budget Direct is a strong, young, dynamic company and has continued to grow through all economic climates.
“We are very proud of the insurance products we provide our clients, and are delighted to accept this award,” Mr O’Shaughnessy said.
“With a combination of intelligent risk assessment frameworks, market-leading car insurance selling techniques and administration processes Budget Direct can pass on the efficiencies to consumers in the form of low priced insurance.”
Mr O’Shaughnessy also said with over 650 staff employed throughout Australia, Budget Direct has constructed two purpose built Contact Centres injecting millions of dollars into the local economy every year.
“We have strategically located Assessment Centres in Brisbane, Melbourne and Sydney, and plan to expand these networks over the next 12 months,” Mr O’Shaughnessy said.
In its finalist submission, Budget Direct highlighted its claims experience as one of its key performance areas.
“We believe the true test of an insurer’s after-sales support is when customers make a claim. We view this as an opportunity to win customers for life,” Mr O’Shaughnessy said.
About Budget Direct
Budget Direct is part of the Budget Insurance group of companies operating internationally. In Australia, Budget Direct issues over 6,000 affordable car insurance policies to Australian drivers each week.
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