1. Notify us
Call us
A member of our team will help you lodge your claim over the phone.
Mon–Thur 8:30am – 7:30pm;
Fri 8:30am – 5:30pm AEST
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Mail us
Budget Direct Life Insurance
PO Box 342
Toowong QLD 4066
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2. Complete the claims booklet
Once we’ve been notified of a claim, we’ll send a claims booklet to the relevant party for them to complete, sign and return to us.
The policy schedule shows what can be claimed.
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3. Leave it with us
We’ll assess the case based on the information provided in the claims booklet and other supporting documentation, which may include:
- policy schedule
- death certificate
- medical reports
- test, examination or laboratory results
- any other supporting documentation we require.
We may also pay for additional examinations or tests and investigations.
4. Get a decision
On acceptance of the claim, we’ll promptly pay you (or your beneficiaries or legal representative) the benefit amount as a lump sum or, in the case of Income Protection Cover, a monthly benefit.