1. Notify us

Call us

A member of our team will help you lodge your claim over the phone.

1800 700 349

Mon–Thur 8:30am – 7:30pm;
Fri 8:30am – 5:30pm AEST

Mail us

Budget Direct Life Insurance
PO Box 342
Toowong QLD 4066

2. Complete the claims booklet

Once we’ve been notified of a claim, we’ll send a claims booklet to the relevant party for them to complete, sign and return to us.

The policy schedule shows what can be claimed.

3. Leave it with us

We’ll assess the case based on the information provided in the claims booklet and other supporting documentation, which may include:

  • policy schedule
  • death certificate
  • medical reports
  • test, examination or laboratory results
  • any other supporting documentation we require.

We may also pay for additional examinations or tests and investigations.

4. Get a decision

On acceptance of the claim, we’ll promptly pay you (or your beneficiaries or legal representative) the benefit amount as a lump sum or, in the case of Income Protection Cover, a monthly benefit.