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How will my home insurance claim be settled?

Upon acceptance of your home insurance claim, we’ll appoint a Budget Direct team member to take care of the repairs to your home. We will:

  • assess the nature and extent of the damage or loss
  • make your home safe (e.g. remove a fallen tree)
  • source repair quotes from our preferred builders
  • appoint a building contractor to repair your home
  • obtain – through the contractor – all the materials needed for the repairs
  • keep you informed of progress
  • ensure repairs comply with the latest building codes
  • provide you with temporary accommodation, if necessary.

If your contents have been damaged or lost, we will:

  • get them repaired and/or replaced through our network of suppliers and/or retailers, and delivered to your home, and/or
  • give you a cash settlement.

What does a home claim assessment involve?

After you’ve lodged your claim, we may send an assessor to your home to:

  • investigate the cause of the damage
  • inspect the damaged property
  • assess what’s required to repair or replace your home and/or contents.

How long does a home claim assessment take?

If one of our assessors comes to your home, it’ll take them roughly 30 to 60 minutes to complete their assessment of the loss or damage to your home and/or contents.

Who will be my main point of contact during the repairs to my home?

The building contractor, who will answer any questions you have about the repairs and keep you updated on progress.

We’ll also appoint a case manager, who will keep an eye on things and contact you every so often to make sure you’re happy with the process.

How long do home insurance repairs take?

It depends on the extent of your home’s damage, the availability of materials, and our builder’s workload.

The builder will be able to give you an estimated timeframe and, once the repairs get underway, will keep you informed of progress.

If only part of a room is damaged, will you ensure the replacement materials match the undamaged part?

Yes – and if we can’t find matching materials, we’ll pay to have all of your window and/or floor coverings in the room, hallway or passageway repaired or replaced so that they do match.

In other words, we’ll do all we can to restore your room to its pre-damage condition.

(By ‘room’ we mean an area starting and finishing at its nearest walls, doorway, archway or other opening.)

Will my home repairs be guaranteed?

Yes – we guarantee the quality of authorised repairs, including the workmanship and materials.

What if I can’t stay in my home?

If an insured event causes damage to your home that makes it unfit to live in, we can arrange temporary accommodation for your family and household pets while your home is being repaired – up to 10% of your sum insured, up to 12 months.

The amount we’ll pay for your temporary accommodation will be based on the weekly rent your home could hypothetically command on the open market.

This benefit also applies if loss or damage to your contents due to an insured event makes your home unliveable.

We’ll pay the cost of temporary accommodation in addition to your total sum insured.

Will my storage costs be covered while my home is being repaired?

Yes. We’ll pay the costs of reasonable and appropriate storage of your contents in a commercial storage facility if they:

  • Cannot reasonably be stored at your temporary accommodation

Cannot remain in the home.

How do you decide whether to repair or replace damaged contents?

If a damaged item can be repaired quickly, easily and economically (e.g. a television), we’ll repair it.

If it’s uneconomic to repair or damaged beyond repair, we’ll replace it with a new one.

Can I get a home insurance cash payout instead of repair or replacement?

Following discussion with you, we will choose to do one of three things:

  • repair the damaged property to the same standard, specification, or quality as it was when it was new
  • replace the damaged property where available, or with the nearest equivalent property available in Australia
  • pay you the reasonable amount it would cost to repair or replace the property.

Get a home contents insurance quote online