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What to do in an Emergency

If the country you’re travelling in is the site of a terrorist attack, natural disaster, violent civil unrest or disease outbreak, follow these three steps:

1. Ensure your safety

Follow the instructions of the local police, rescue teams, medical experts and other authorities and monitor the local media for information about possible new threats.

2. Get assistance

Once you're out of immediate danger, contact us for overseas medical and emergency assistance, if you need it.

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3. Check the government's travel advice

The Australian Government’s Smartraveller website rates the security situation in different countries to help travellers determine where and when to travel overseas.

You should follow the government’s advice on how to behave or respond to the threats you could face at your destination.

If the risk rating for the country you're in, or will be travelling to, is raised to 'Level 4 - Do not travel', contact us.

We'll explain how the higher risk rating affects your Budget Direct travel insurance and what your options are.

Stay in touch

To stop your family and friends worrying about you while you’re overseas and make it easier to find you in an emergency, the Australian Government recommends you:

  • leave a copy of your itinerary with your family or friends, and let them know if it changes
  • arrange a way to stay in touch with family and friends (e.g. mobile phone, prepaid or postpaid international calling card, email, social media)
  • tell your family and friends how often you’ll check in with them – and do it
  • create a smartraveller account and register your contact and travel details


More information

Read the Australian Government’s guide for travellers