It’s official: not only are Budget Direct customers smart — they’re also the happiest in Australia.

Insurance provider Budget Direct has just won the 2015 ServiceRage Happiest Customer Awards in the car and home insurance category. The awards, presented by independent social media monitoring website ServiceRage, recognise companies which have the highest percentage of positive feedback on social media from their customers over the previous 12 months.

This is the second year in a row Budget Direct has won the award, and the company is thrilled its customers are yet again the happiest in Australia, says Jonathan Kerr, Director, Marketing & Digital, Budget Direct.

“Everyone knows Budget Direct is price competitive and offers great features, but we really pride ourselves on providing fantastic service, recognised here through positive customer feedback,” says Mr Kerr.

“People want to know they can trust their insurance provider to be there for them in their time of need. Social media is helping to inform such choices; what better way to find out who is the best than through real life experiences of other customers?” It’s been a big year for the challenger insurer which has also been named Money magazine’s 2015 Insurer of the Year, and Canstar’s Outstanding Value Car Insurance provider for the ninth year in a row.

To read more about the awards go to

About Budget Direct

Budget Direct was established as an insurance provider in Australia in 2000 and is one of Australia's award-winning and fastest growing insurance companies.

Budget Direct offers Motor, Home & Contents, Pet, Life and Travel Insurance as well as Roadside Assistance.

Budget Direct is a multi-award-winning insurer having won Money magazines Insurer of the Year 2021 for the fifth year in a row and Canstar’s Outstanding Value Car Insurance 2021 for 15 years in a row amongst many other awards. Our policies are underwritten by Auto & General Insurance Company Limited, an Australian insurance company regulated by APRA and a member of the Insurance Council of Australia.

About Auto & General

Auto & General has specialised in the sale, management and underwriting of insurance products in Australia since 2000. Our insurance products include car, home and contents and travel. We provide insurance for a number of brands including Budget Direct, 1st for Women, Ozicare, Virgin Money, and ING. We have contact centres based in Queensland and claims assessing centres in Brisbane, Sydney, and Melbourne, in total employing in excess of 1500 people. Our commitment to providing exceptional service has seen the company win multiple industry awards.

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