If you need to make a travel insurance claim on a policy purchased before 2021, you can claim online. Alternatively, you can download, fill in and sign the relevant claim form before sending it to us with the relevant supporting documents.
If a claim relates to an illness, injury or death, please ask the claimant’s registered general practitioner to download and complete a medical certificate.
Supporting documents
Each claim form will tell you which documents you need to send us to support your claim (e.g. invoices, receipts, authorisation letters, medical reports, accommodation and tour details).
Submitting your form
After filling in and signing the relevant claim form, you can email or post it to us — along with the relevant supporting documents.
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