Feedback Form
file

Product Enquiries

Get a quote or buy car insurance
New Customers: Call our sales centre on 1800 700 027 or get a quote and buy online and get a 20% discount. 
Existing Customers: add new car insurance policies online using Policy Manager and get a 20% discount or phone 1300 306 560.

Manage my policy online
Use our online Policy Manager to view and update your current policies. You can even add new Car Insurance policies (and get a 20% discount).

Get help with my policy
Call our customer services department on 1300 306 560 (+61 7 5436 1755 if you’re overseas).

Lodge or get information about a claim
Call our claims department on 1300 139 591 (+61 7 5436 1755 if you’re overseas).

Send us an Enquiry
Simply fill out our online form.

Submit supporting documentation
Send all NCD proof- and policy-related documentation to CSD@BudgetDirect.com.au, and all claims- and assessment-related documentation to motorclaims@BudgetDirect.com.au.

Note: To avoid any unnecessary delays, please lodge your claim and arrange an appointment before visiting one of our Assessment Centres.

Melbourne

Keilor East
1/60 Keilor Park Drive
View Map

Mulgrave
2/3 Dunlop Road
View Map

Northcote
35 Cunningham Street
View Map

Brisbane

Macgregor
Unit 3, 547 Kessels Road
View Map

Enoggera
58 Pickering Street
View Map

Sydney

Arncliffe
132 Princes Highway
View Map

Seven Hills
18 Prime Drive
View Map

Get immediate assistance
Call our Accident Helpline on 1800 069 336 (+61 7 5412 3488 if you’re overseas).

Lodge a new claim or ask about an existing one
Call our Claims Helpline on 1800 069 336 (+61 7 5412 3488 if you’re overseas). You can also submit your claim online.

Get a quote or buy home and contents insurance
Call our sales centre on 1800 700 027. You can also get a quote and buy home and contents insurance online.

Ask about your current home and contents insurance policy
Call our customer services department on 1800 182 310 (+61 7 5412 3512 if you’re overseas).

Send us an enquiry
Simply fill out our online form.

Submit supporting documentation
Send all claims- and assessment-related documentation to homeclaims@BudgetDirect.com.au.

Ask about Travel Insurance
Call 1800 444 424 or e-mail travelhelp@budgetdirect.com.au (You can also find information about choosing a policy, payments, policy benefits and making a claim in our FAQ.)

Get a quote on Travel Insurance
You can get a quote and buy Travel Insurance online.

Make a Travel Insurance claim
Call +61 2 9333 3914 or email travelclaims@budgetdirect.com.au

Get Health Insurance information
Visit our Health Insurance home page. You can also get a complete list of benefits by downloading our Member Guide.

Ask about Budget Direct Health Insurance
Call 1300 427 388 or email enquiries@health.budgetdirect.com.au.

Get a quote or buy Health Insurance
Get a quote and buy Health Insurance online.

Make a claim
Call 1300 665 623 or log into your Online Member Area.

Note: Business hours are Mon-Fri 8am-6pm AEST

Feedback
To provide feedback please click here


Get a quote or apply for Life Insurance
Call us on 1800 555 048 and our staff will help you every step of the way.

Get help with my policy
Call us on 1800 300 592 to ask any questions about your policy or to change your cover.

Lodge a claim
For policies purchased after 15 July 2013 call us on 1800 700 349 to make a Life Insurance claim.

For policies purchased prior to 15 July 2013 call us on 1300 73 7697 to make a Life Insurance claim.

Request Roadside Assistance
Call 1800 069 459

Purchase Roadside Assistance
Purchase Roadside Assistance online  

To get a quote or buy NSW Compulsory Third Party insurance, visit our NSW CTP (“Greenslip”) web page.
You may also want to visit our NSW CTP Greenslip Insurance home page.

Talk to someone about Personal Accident Insurance
Email budgetdirect@aig.com

Purchase Personal Accident Insurance
Call 1800 053 612

Talk to someone about Pet Insurance
Call 1300 730 894.

Get a quote or buy Pet Insurance
Get a quote and buy Pet Insurance online.

* Available to current Budget Direct customers only.