How to make an insurance claim

1. Collect the required information (not mandatory)

It’ll be quicker and easier for you to lodge your home, car and/or travel claim if you have the following information handy (if not, don’t worry — we’ll gladly help you):

  • your policy number
  • details of the incident, including time and place
  • any photos of the damage or loss.

You may wish to read the product disclosure statement, to see what you can claim.

2. Lodge your claim

Call us on 1300 139 591

A member of our team will help you lodge your claim over the phone.

24 hours, 7 days a week

Claim online

You can lodge your claim online. (If you’re making a home claim, we’ll call you back to help you complete it.)

24 hours, 7 days a week

3. Leave it with us

If we need more information, we’ll ask you for it within two business days of you lodging your claim.

4. Get a decision

On acceptance of your claim, we’ll repair, replace or reimburse you for your lost or damaged home, car and other items and/or approved costs.

The following links are not exhaustive; please also check other sources for information relevant to your area.

ABC Emergency Severe weather and natural disaster alerts and warnings for the ACT.
BOM Bureau of Meteorology’s ACT weather and warnings.
Emergency Services Agency ESA, which includes the Rural Fire Service and SES, provides emergency management services.
ACT First Green Cross Australia website aimed at boosting the community’s natural-disaster readiness and resilience.
ACT community councils Links to the websites of the territory’s voluntary, not-for-profit community councils.
ABC Emergency Severe weather and natural disaster alerts and warnings for NSW.
BOM Bureau of Meteorology’s NSW weather and warnings.
Office of Emergency Management OEM leads the state’s response to and recovery from natural disasters.
Local government directory Contact details of the state’s local councils, county councils and other local government organisations. 
Rural Fire Service The New South Wales Rural Fire Service website
ABC Emergency Severe weather and natural disaster alerts and warnings for Queensland.
BOM Bureau of Meteorology’s Queensland weather and warnings.
Disaster Management Queensland Fire and Emergency Services website, including the latest emergency alerts.
Get Ready Queensland Queensland Government website devoted to improving community preparedness for natural disasters.
Local government directory Contact details and locality maps for the state’s 77 local governments.
Rural Fire Service The Queensland Rural Fire Service website
ABC Emergency Severe weather and natural disaster alerts and warnings for South Australia.
BOM Bureau of Meteorology’s South Australia weather and warnings.
SAFECOM The SA Fire and Emergency Services Commission leads the state’s response to and recovery from natural disasters.
Emergencies and safety What to do before, during and after an emergency, including floods and bushfires.
SA councils Contact details of the state’s local councils.
ABC Emergency Severe weather and natural disaster alerts and warnings for Tasmania.
BOM Bureau of Meteorology’s Tasmania weather and warnings.
TasALERT An online emergency warning system, including information on current incidents and links to emergency services.
Tasmanian councils Links to the websites of the state’s local governments.
ABC Emergency Severe weather and natural disaster alerts and warnings for Victoria.
BOM Bureau of Meteorology’s Victoria weather and warnings.
VicEmergency Emergency information, including maps showing real-time floods, storms, fires, earthquakes, and more.
Emergencies and safety Victorian disaster alerts, hotlines and relief.
Find a council Profiles of the state’s 79 councils, including contact details.
ABC Emergency Severe weather and natural disaster alerts and warnings for Western Australia.
BOM Bureau of Meteorology’s Western Australia weather and warnings.
EmergencyWA Emergency information from across the state, including maps showing fires, floods, storms, earthquakes, and more.
DFES The Department of Fire & Emergency Services coordinates the state’s response and recovery from natural disasters.
Local government directory Websites and contact details of the state’s local governments.