How to make a car insurance claim

For life-threatening emergencies, call 000


Collect the required information

It’ll be quicker and easier for you to lodge your claim if you have the following information handy:

  • your policy number
  • details of the incident, including time and place
  • other drivers’ names, addresses, vehicle registration numbers, and insurance details
  • any witnesses’ names and contact details
  • details of any tow-truck company used
  • police report number (if applicable).

You may wish to read the product disclosure statement, to see what you can claim.


Claim online

Notify us online of your claim via the below form.

24 hours, 7 days a week


Leave it with us

If we need more information, we’ll ask you for it within two business days of you lodging your claim.


Get a decision

On acceptance of your claims, we'll either repair, replace or pay you the market value of your vehicle.


Answers to your questions about carsales’ offer of 7 days’ of free comprehensive car insurance. See carsales insurance FAQs.