Budget Direct responds to bushfire disaster

January 8, 2013

Budget Direct insurance joins all of Australia in offering it’s sympathy to those who have been affected by the disaster in Tasmania over the weekend.

“Budget Direct has started to take calls from customers who sadly have lost everything in the fires,” says Budget Direct’s CEO Ram Kangatharan. 

As authorities clear roads and make areas safe in the coming days, only then will many families know if they have a home to return to – and what is left of their lives and livelihoods.

“We have staff on stand-by in our call centres, ready to take claims and deal with enquiries. Budget Direct has also taken the step of attempting to contact its customers who live in the areas devastated by the fires, to check on their welfare, and to offer any assistance needed,” says Mr Kangatharan.

Budget Direct is asking those customers who have been affected by the fires to get in contact with the insurer as soon as they can, to speed up the claims process.

Mr Kangatharan says “We understand many people will not have any documentation. All customers need to do is call us and we will take care of them from there.

The sooner we know about their situation, the sooner we are able to help with temporary accommodation, emergency payments and get assessors out to start the rebuilding process.”

Budget Direct customers affected by the fires should call 1800 069 336 for Home claims, and 1300 139 591 for Motor claims.

For further information or interviews please contact Jonathan Kerr, Director, Marketing & Digital, Budget Direct (Auto & General) at 07 3377 8801 or mediaenquiries@budgetdirect.com.au

Budget Direct was established as an insurance provider in Australia in 2000.  It is part of the international BHL Group of companies headquartered in the British Isles. The group provides more than 6.8 million policies to insurance customers and administers $2 billion in premiums annually. Budget Direct offers Motor, Home & Contents, Health, Life and Travel Insurance as well as Roadside Assistance.