Budget Direct – open for business and on top of claims in Victoria

March 2010

Weekend hail and flooding caused havoc across Victoria and while insurance claims are pouring in, not all insurers are sinking under the pressure.

Low cost car insurance provider Budget Direct has received more than 1500 claims to date, all of which have completed lodgement, and repair processing has commenced.

Budget Direct’s Director of Operations James Lilley said being nimble has meant the insurer could handle such a disaster efficiently and effectively by having claims lodged much faster than many of their competitors.

“It's times like these our company really shines. We have a very experienced and dedicated team who efficiently manage large volumes of claims,” Mr Lilley said.

The insurer immediately opened its Insurance Assessing Centre in Melbourne on the public holiday, with additional staff redirected to manage customers’ claims.

“We have specialist teams that fix hail-damaged vehicles promptly, so we expect our customers to be back on the road as soon as possible. We also have experts who are attending to assessing and repairing damaged homes, right now.

Furthermore, we have received feedback from some customers concerned that their No Claims Discount rating will be affected. We have decided to waive that policy for this event,” he said.

Budget Direct policyholders returning from a long weekend to discover their home or car damaged should contact the Budget Direct claims centre on 1300 139 591 for Motor claims and 1800 069 336 for Home claims.

About Budget Direct

Budget Direct is fast approaching 10 years in operation as one of Australia’s leading insurance providers.

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For further information or interviews please contact Jonathan Kerr, Director, Marketing & Digital, Budget Direct (Auto & General) at 07 3377 8801 or mediaenquiries@budgetdirect.com.au

Budget Direct was established as an insurance provider in Australia in 2000.  It is part of the international BHL Group of companies headquartered in the British Isles. The group provides more than 6.8 million policies to insurance customers and administers $2 billion in premiums annually. Budget Direct offers Motor, Home & Contents, Health, Life and Travel Insurance as well as Roadside Assistance.