FAQs
| Please click on a question below to see the answer |
General Questions About Budget Direct
- Who is Budget Direct?
- Why do we record our telephone conversations?
- Is your call centre in Australia?
Home and Contents Questions
- How can I purchase a Home and Contents Insurance policy?
- How long does it take to get Home and Contents Insurance?
- What if I have to make a Home and Contents Insurance claim?
- What are the best ways I can save money on my Home and Contents Insurance?
- Can I buy Home and Contents Insurance online?
- What benefits should I seek out when choosing a Home and Contents insurer?
- What are some of the factors, which contribute to why I have a different Home and Contents Insurance premium to my friends?
- What happens if I don't tell Budget Direct about my past claims if I am asked?
- Who is the underwriter for Budget Direct's Home and Contents Insurance?
- How do I calculate the replacement value of my Home and Contents?
Home and Contents Questions & Answers
1. How can I purchase a Home and Contents Insurance policy?
To take out a Budget Direct Home and Contents Insurance policy, please call 1800 103 086 and one of our friendly consultants will take you through the quote and purchase process. With Budget Direct insurance there are no forms to fill in - even if you make a claim. Our call centre is open Monday to Friday between 8.00am and 8.00pm (EST) and Saturday 8.00am to 5.00pm (EST).
2. How long does it take to get Home and Contents Insurance?
In most cases you can be insured in one easy phone call.
3. What if I have to make a Home and Contents Insurance claim?
If you need to make a claim on your Home or Contents Insurance call 1800 069 336 and one of our claims consultants will help you.
In most cases you will be able to deal with all Home and Contents Insurance claims requests over the phone. We may need to arrange for an assessor to visit you to inspect the damage and help you organise repairs or replacement of damaged items. We aim to have all claims processed promptly to avoid any inconvenience to you and your family.
4. What are the best ways I can save money on my Home and Contents Insurance?
At Budget Direct we believe if your Home and Contents Insurance company has all the right information and is evaluating your risk level effectively you should not have to pay exorbitant prices. Budget Direct believes it can offer low cost policies.
At Budget Direct to help you get the right price we allow you the option of tailoring your policy, by choosing whether you want to include these optional covers:
- Motor Burnout
- Accidental Damage
- Personal effects cover (only available with Contents insurance)
You can also choose the excess amount you pay if you need to make a claim, which will adjust the amount of premium we will charge for your Home and Contents Insurance.
Another option is to pay by instalment and spread the cost of your insurance. This means you are not paying for your insurance all in one payment.
5. Can I buy Home and Contents Insurance online?
No, we do not offer an online service for Home and Contents at this stage. However, our Call Centre Consultants will be happy to help you - phone 1800 103 086.
6. What benefits should I seek out when choosing a Home and Contents insurer?
Benefits, which could be important to you include:
- Choice of optional covers
- Flexible excess option - alter your premium by adjusting your excess
- Monthly payment option
- No forms to fill in ever, including application and claim forms
- 21 day money back guarantee if you cancel your policy and have not made a claim
Terms and conditions apply (Please see our Product Disclosure Statement for details).
7. What are some of the factors which contribute to why I have a different Home and Contents Insurance premium to my friends or neighbours?
Home and Contents Insurance premiums are calculated based on the level of 'risk' the insurance underwriters associate with you and your home and/or contents. So simple factors that differentiate you and someone else contribute to the perception of 'risk'.
Risk is affected by the location of the home, what materials the home is constructed from, the security devices installed at the home, and how the home is occupied. For example, not all insurers treat each suburb the same. The frequency of claims is also considered carefully.
Our underwriting allows us to offer competitive rates.
8. What happens if I don't tell Budget Direct about my past claims when I am asked?
This is called non-disclosure and affects an insurer's ability to accurately assess your risk or calculate the correct premium. It can lead to a claim being paid only in part, or not paid at all and/or your policy being cancelled.
9. Who is the underwriter for Budget Direct's Home and Contents Insurance?
Budget Direct's Home and Contents Insurance policies are underwritten by Auto & General Insurance Company Limited. Auto & General Insurance Company Limited is an Australian Insurer authorised to conduct insurance business in Australia by the Australian Prudential Regulatory Authority (APRA).
10. How do I calculate the replacement value of my Home and Contents?
In an effort to help you with this process, Budget Direct has made available a range of calculators from 'Reed Construction Data' and 'Sum Insured' that you can use as a guide to estimate the replacement value of your home building and contents. It is up to the applicant to nominate the replacement sum insured during the insurance application process.
Click here to be taken to the 'Replacement Value Calculators' page.
