In the event of a Claim

How do I make a claim under my travel insurance policy?

In the event of a medical emergency contact Mondial Assistance using the contact number provided on your certificate of insurance. Mondial Assistance can be contacted, free of charge from anywhere around the world, 24 hours a day, 7 days a week, 365 days a year. If you are hospitalised or you are receiving outpatient treatment exceeding AUD$2,000 you MUST contact Mondial Assistance as soon as possible.

In the event of a claim, please download a claim form or for claims enquiries contact Mondial Assistance line on 1300 725 154, or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Remember to always take reasonable precautions to safeguard your luggage and personal effects and immediately report any claims to the relevant authorities such as the police, airlines and hotels. You may be required to provide evidence of ownership of property as well as any expenses incurred. Where you have incurred medical costs on your journey it is important to keep copies of all receipts and details of any treatment received. Remember to submit your claim to Mondial Assistance within 30 days of returning to Australia.

The claim form, along with supporting documentation can be posted to;

Travel Insurance Claims
PO Box 162
Toowong
Queensland, 4066
Australia