Home & Contents Insurance FAQ's

1. How can I purchase a Home and Contents Insurance policy?

You have many options to choose from when purchasing home and contents insurance from Budget Direct.

If you have an existing car, home and/or contents policy:

1. Complete a quote online then simply call one of our helpful consultants on the number provided at the end of the quote to complete the purchase of your policy. Our consultants will ensure that you receive your existing customer discounts.
2. Phone one of our helpful consultants on 1800 182 310 to do a quote and purchase over the phone. Our consultants will ensure that you receive your existing customer discounts. Our call centre is open Monday to Friday between 8.00am and 8.00pm (EST) and Saturday 8.00am to 2.00pm (EST).

If you are a new customer you can

1. Quote and then buy 24 hours a day, 7 days a week, securely online at www.budgetdirect.com.au. Your quote will automatically include any applicable customer discounts. You can pay with either a Visa or Mastercard or alternatively you can choose to pay online via Direct Debit from your Bank, Credit Union or Building Society account.
2. Complete a quote online then simply call one of our helpful consultants on the number provided at the end of the quote to complete the purchase of your policy. Your quote will automatically include any applicable customer discounts.
3. Call one of our helpful consultants on 1800 103 086 to do a quote and purchase over the phone. Your quote will automatically include any applicable customer discounts. Our call centre is open Monday to Friday between 8.00am and 8.00pm (EST) and Saturday 8.00am to 5.00pm (EST).

2. Is it safe to purchase Home and Contents insurance online?

To protect your confidential data we have invested in an SSL certificate from VeriSign, the world leader in Internet data security.

This VeriSign certificate confirms this web site has been authenticated and verified and it enables sensitive data to be safely encrypted.

To view our VeriSign verification page please click here.

Start the process now with an online quote.

3. I am having trouble purchasing securely online, what should I do?

If you are having trouble purchasing online please call 1800 103 086 with your quote reference number to hand and our friendly call staff will be able to help.

Our call centre is open Monday to Friday between 8.00am and 8.00pm (EST) and Saturday 8.00am to 5.00pm (EST).

4. Can I pay my insurance in monthly instalments?

Yes. If you decide to pay monthly, there is one upfront payment followed by 10 monthly instalments. Or we also offer one annual lump sum payment as an alternative payment method.

5. What if I have to make a Home and Contents Insurance claim?

If you need to make a claim on your Home or Contents Insurance call 1800 069 336 and one of our claims consultants will help you.

In most cases you will be able to deal with all Home and Contents Insurance claims requests over the phone. We may need to arrange for an assessor to visit you to inspect the damage and help you organise repairs or replacement of damaged items. We aim to have all claims processed promptly to avoid any inconvenience to you and your family.

In case of an emergency, please call our customer service staff on 1800 069 336 for immediate support and advice.