1. Who is Budget Direct?
Budget Direct forms part of an international group of companies, which first began operating in the insurance industry in the early 1980s.
Since then the group has grown to become an international innovator in personal insurance, and is the largest direct personal motor vehicle insurer in South Africa, and one of the largest personal lines intermediaries in the United Kingdom. The group administers over 3 million policies internationally and more than A$1 billion in annual premium.
In 1999 the group expanded its operations to include Australia, and A&G Insurance Services Pty Ltd was established to handle insurance for a variety of market segments.
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2. Why do we record our telephone conversations?
Telephone calls are recorded for a number of reasons. This is to allow us to avoid all the paperwork you might otherwise encounter. It also means we can offer immediate cover, as we are not waiting on forms to be filled out and processed. It also allows us to manage the claims process.
Another reason is that it allows us to undertake service quality assessments, which helps us ensure all our call centre operators are focusing on delivering you the best possible customer service.
3. Are all of your call centres in Australia?
As a Budget Direct customer you will be pleased to know that our friendly call centre staff all work in our state-of-the-art call centre facilities located in Queensland, Australia.
